Job description
We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signaling and digital mobility solutions. Joining us means joining a truly global community of more than 75,000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.
Join us as Customer Service Supervisor, and you’ll be looking at a career-defining role based at the JFK New York Airport Location.
The Customer Service Supervisor is accountable for directing the activities and employees that are responsible for providing first rate customer service to the public on the trains and in stations, through organizing, directing and supervising AirTrain Agents. Responsible for developing and implementing techniques that ensure operations are conducted safely, reliably, efficiently and in conformance with existing rules and procedures as they pertain to field operations and customer service.
- Train and evaluate AirTrain Agents to ensure they have the required level of technical and safety knowledge. Provide on-the-job training, re-training and re-certification and assess employees technical and safety competencies with evaluations and examinations.
Supervise the day-to-day activities of AirTrain Agents and effectively manage disruption to customer service through efficient crowd control and information flow and ensure appropriate actions are taken during emergencies and special events. Coordinates activities with the Emergency Service Agencies (ERA) to ensure prompt resolution of any incident which affects the safety or security of the customers and/or employees.
Create & implement work schedules and make the necessary assignments to ensure proper support for customer service, maintenance, contractors, special events and all other activities affecting operations and customer service.
Alert the Operations Center of any condition that affects or could affect the safe passage of customers.
Ensures customers are provided with high quality service and are attended by neat, polite and well trained field staff
JOB REQUIREMENTS:
- High School Diploma or equivalent
- 5 years of supervising employees and demonstrated abilities to train and enforce regulations and safety procedures. Internal candidates successful completion of Lead Tech training and serving in Lead Tech role
We thank all applicants for their interest; however, only those under consideration will be contacted.
An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.
Alstom is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.
Min Salary - 71,100 Max Salary - 132,000
Nearest Major Market: Queens
Nearest Secondary Market: New York City
Job Segment: Manager, Management
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