Job description
Customer Service Representative- Payment Processing
Recruiting Now! Weekends Off!
Conduent Business Services – Memphis, TN
Shift Monday- Friday ~8AM-5PM
Payrate $18/hr. + FT employment + Benefits
Job Summary:
The Customer Service Rep will handle all lockbox inquiries and issues that are received via telephone, case system or email. This position is considered a production-oriented position, which includes adherence to Client based service level agreement goals.
Requirements:
- Excellent verbal and written communication skills
- Self motivation to work under minimal supervision while mastering tasks that may strictly defined procedures as well as others that require outside of the box problem solving
- Ability to handle multiple task assignments concurrently
- Attention to detail
- Proficient time management skills
- Ability to self-manage deadlines to prescribed service level agreements
- Ownership of inquiry/issue case assignment and resolution from start to finish
- Proficient in Outlook, Word and Excel
- Detail oriented while completing financial inquries and case notes
- Strong verbal communications and able to work in a fast-paced environment
- Ability to work with little to no supervision
- Ability to lift 10- 25 lbs.
- High school diploma or GED
Good to know:
- Experience in a Wholesale / Retail lockbox environment
- Banking experience
- Willingness for paid travel for training 1-2 weeks
- Position is 80-90% seating
- Salesforce experience beneficial
- Perform research on client reported errors and provide information to production managers
- Process adjustments to resolve financial impact errors as needed
- Process all foreign item conversions that are received into Lockbox
- Work with production management and applicable technical support groups to resolve client issues/inquiries as applicable
- Communicate via telephone and/or email error resolution updates to client as applicable
- Update case specifics in the error repository application as cases are closed
- Provide daily error reporting details to production management
- Provide monthly error reporting details to production management
- Perform miscellaneous tasks as needed and/or directed by production management
Closing:
At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.
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