Job description

We have Full time Opportunities located in Alpharetta GA
* This position is currently a work from home opportunity with a requirement of 7 days in-office day time training.  Location of work may change at some point in the future.

• HANCOCK CLAIMS CONSULTANTS:

Why Hancock?

• We are a professional organization that offers competitive pay, an environment to broaden your knowledge and opportunity to cultivate partnerships in a diverse work force.
• We are looking for candidates who want to work for a growing company that needs employees who are driven to maximize their potential every day.

WORK SCHEDULE:

• Part time and Full time hours with one (1) day off during week and one (1) day off on the weekend - with specific hours to be determined. Note: that business hours are 7am to 9pm.
• Morning, Mid-day, Evening shifts
• Expect irregular/increased shift hours during catastrophic weather events

BENEFITS:

• Matching 401(k) Plan
• Paid Time Off
• Holiday Pay
• On-site gym facility and personal trainer at no cost
• and more

Position Purpose:

Your primary goal is to receive and record accurate information from high volume inbound/outbound calls. YOU will represent the brand of our company as you interact with insurance agents representing hundreds of agencies throughout the Continental United States (lower 48). Ability to maintain a positive, empathetic, and professional attitude toward customers will drive your success in this role. The successful candidate will be able to handle high volume Inbound and Outbound calls in a Call Center environment.  The Customer Service Rep I coordinates the scheduling of services as well as procurement of resources or special equipment required to deliver the services.  The position effectively responds to inquiries and resolves complaints while maintaining excellent standards of customer service to ensure customer satisfaction.

Essential Duties and Responsibilities:

• Maintain professional customer experience when conducting various calls via telephone and/or email to set, reschedule, or cancel appointments
• Receive and record accurate information from high volume inbound/outbound calls
• Quickly resolve customer needs by identifying issue using effective problem-solving skills and escalating to appropriate personnel as needed.
• Participate as a key team player by supporting department functions and goals
• Follow appropriate communication scripts when handling various calls
• Receive and record accurate information from high volume inbound/outbound calls
• Conduct high volume outbound calls to respond and follow up with customers
• Communicate with customers by telephone and/or email to set, reschedule, or cancel appointments
• Find resources or special equipment necessary to accommodate customer needs

Qualifications:

• Strong customer service skills in support of high volume calls (1 to 3 Years Call Center experience, Inbound/Outbound, preferred)
• Good verbal communication skills
• Basic functional user of MS Excel and Outlook
• Proficient in computer skills
• Resolve customer complaints using effective problem solving skills
• Ability to prioritize and manage time efficiently
• Able to multi-task and work in fast-paced environment
• Find resources or special equipment necessary to accommodate customer needs

Preferences:

• Insurance industry experience, minimum of 5 years
• Ability to understand and communicate ABO and FL Litigation
• Knowledge of construction basics

Work Schedule:

• Part time or Full time hours with various shifts available. Each shift does require 1 weekend work day per week.

Environmental Factors:

• Must be comfortable sitting for extended periods of time.

Company Conformance Statement:

In the performance of their respective tasks and duties all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers, independent technicians
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations

Disclaimer:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance
• Work from home

Experience level:

• 10 years
• 11+ years
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years
• Under 1 year

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Call center
• Hybrid remote
• Office

Ability to commute/relocate:

• Alpharetta, GA 30005: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• This position requires you to work at least 1 weekend day per week, can you accomodate this?
• TRAINING WILL BE FROM 5/3/2023 - 5/11/2023. This position requires you to be ON-SITE for the first 7 days of employment starting at 9:30am, can you do this?
• Below are the schedules that we have available. We cannot garuntee you will get a specific schedule, but please list out your top three from the below schedules available:

1. 12:30pm-9:00pm Friday, Saturday OFF
2. 12:30pm-9:00pm Sunday, Wednesday OFF
3. 12:30pm-9:00pm Sunday, Tuesday OFF
4. 12:30pm-9:00pm Sunday, Thursday OFF
5. 12:30pm-9:00pm Friday, Saturday OFF
6. 12:30pm-9:00pm Saturday, Tuesday OFF
7. 12:30pm-9:00pm Sunday, Thursday OFF
8. 12:30pm-9:00pm Sunday, Tuesday OFF

Work Location: Hybrid remote in Alpharetta, GA 30005

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