Job Summary:

This is a chance to be the "voice" of Woodfin-Your Home Team. If you are a positive, high-energy person who enjoys making customers smile then our Customer Service team is the right place for you!

The Customer Service Representative role is responsible for the clear and efficient communication between Woodfin and our incredible customer base in order to ensure customers receive the highest quality of service possible. This includes managing a significant call volume, analyzing customer accounts in real time, scheduling deliveries, and making decisions independently while maintaining a positive customer service mentality.

The Richmond Times Dispatch has consistently voted Woodfin Your Home Team as a Top Workplace since 2020, perhaps because Woodfin not only invests in its employees, but their families as well. World-class companies are made up of talented people, and Woodfin-Your Home Team has the most talented people - and it's not by chance. The way Woodfin hires, trains, and rewards employees reflects the belief in the importance of quality people. Woodfin is proud to be a hometown company and customer service is critical, so we hire hard-working people. The next step is to provide these hard-working individuals with the training and equipment they need to be highly effective in their jobs. Additionally, Woodfin-Your Home Team provides more than just benefits, such as: work-life balance, paid training and apprenticeships, wellness programs, and so much more. Apply now if you would like to work for an organization centered on the core values of Humility, Integrity, and Respect!

Job Responsibilities:

• Operates a multi-line phone system and online messaging system in order to communicate with Internal and External Customers regarding job orders and needs.
• Maintains a "Big Picture" view of service availability and pricing in order to clearly express information to our customer.
• Continually exhibits a Positive, Customer Service Mentality with Internal and External customers.
• Remains up to date on internal responsibilities to ensure inquiries are forwarded appropriately avoiding unnecessary line transfers.
• Positively contributes to the culture and overall success of the company and department.

Job Qualifications:

• High school diploma or equivalent is required.
• Must be at least 18 years old with an upbeat personality and a warm and friendly demeanor.

Job Requirements:

• Organized, detail oriented, able to handle a variety of tasks in a simultaneous manner.
• Must be an Independent Thinker - "Go-Getter" mentality exhibiting initiative to make decisions and trust your instincts.
• Strong written and verbal communication skills; Including Excellent Telephone Skills.
• Able to quickly learn utilized software and processes.
• Periodically works extended hours during peak times; Including nights, weekends, and holidays.
• Able to sit for extended periods of time while operating a desktop computer and multi-line telephone.
• Team player with a desire to contribute to the overall success of the company.

Woodfin-Your Home Team is proud to offer a multitude of benefits for its employees and their families, these benefits include the following:

• A diverse, family-oriented company culture that promotes a healthy work/life balance
• A 401K with both Roth and Traditional pre-tax options, managed through Empower with a company match of 25% - up to 6% of your annual income
• Medical Insurance coverage through Anthem 3 plan options available
  • Health Savings Account available through qualifying medical plans
• Dental Insurance coverage through Delta Dental 2 plan options available
• Vision Insurance coverage through EyeMed.
• Flexible Spending Account
• Tuition Reimbursement
• Apprenticeship Training Programs
• Employee Discounts on Woodfin services
• Scholarship opportunities for employees and their immediate family
• Opportunities for cross training and career development
• Paid Vacation and PTO available upon hire
• Employee Assistance Program

At Woodfin Heating, Inc., we are committed to cultivating an environment of mutual respect and inclusion. We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, age, sex, national origin, gender, pregnancy, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All aspects of employment will be based on merit, competence, performance, and business needs, including the decision to hire, promote, discipline, or discharge.