Job description

Make a positive difference in the lives of others with a fulfilling career with the Social Security Administration! Customer Service Representatives (CSR) gather facts and evidence to see if someone is eligible for benefits. A CSR helps the public by answering a wide variety of questions both in person and via telephone. They conduct interviews, investigate situations, and resolve issues. In addition, they review information to determine ongoing eligibility for Social Security benefits, and analyze a claimant's benefit payment history.

Job Qualifications: Associate's or Bachelor's Degree with a 3.0 minimum grade point average.

Job Function: Customer service, insurance, social work

Desired Skills: Outstanding interpersonal communication skills, compassionate, positive can-do attitude, self-motivated team player, ability to communicate effectively orally and in writing, customer service focused, highly reliable, patient, flexible to change and organized multi-tasker.

Pay ascension: After a year of successful performance, a Customer Service Representative's pay increases to $42,407. After two consecutive years of successful performance, a Customer Service Representative's pay increases to $47,124. Within five years, pay escalates to $55,668. Pay tops out at $67,848 for this position. Pay amounts are in 2023 dollars, and amounts can also be increased yearly with a cost-of-living adjustment granted by Congress each year. Successful performance at the Customer Service Representative position can lead to a promotion as a Claims Specialist.

Job Type: Full-time

Pay: $38,042.00 - $67,848.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance
• Work from home

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Anderson, IN 46012: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Required)

Language:

• English (Required)

Work Location: In person

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