Job description

Assignment: Temp to perm

Atmosphere: Joining team of 6

Schedule: Mon-Fri, 8-5

DESCRIPTION Summary/Objective The Customer Service Specialist will provide basic customer service functions.

• Essential functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
• Greet customers warmly and ascertain problem or reason for calling.
• Maintain a positive and professional attitude towards customers.
• Resolve customers’ requests via phone and email.
• Assist with placement of parts orders, RMA’s, and open items.
• Take payment information and other pertinent information such as addresses, emails and phone numbers.
• Utilize computer technology to handle high call volumes.
• Work with all pertinent departments to assist on any customer request.
• Convey a general understanding of small part and freight shipping methods.
• Provide feedback to the Customer Support Manager on efficiency of the customer service process and make any recommendations to improve the process that may be needed.

Work environment The work environment includes primarily working indoors in an office space. Physical demands Includes prolonged periods sitting at a desk and working on a computer. Frequently required to stand, walk, sit, use hands and reach with hands and arms. Ability to lift and/or move 10 pounds. Travel required No travel is required.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• Dental insurance
• Health insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• No nights

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Irving, TX: Reliably commute or planning to relocate before starting work (Required)

Experience:

• High call volume: 1 year (Preferred)
• Technical support: 2 years (Preferred)

Work Location: In person

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