Job description

Position Objective:
Ensure the highest customer satisfaction through implementation and development of premium customer service strategies emphasizing prompt and active communication, responsibly managing the schedule and customer notes, and ensuring that all customers are cared for and understood.

Primary Goal:
Maintain a minimum loss of recurring customers in accordance with the yearly projected goals.

Primary Responsibilities:

• Actively and continuously monitor all communication portals to ensure that customers are responded to within five minutes during business hours.
• Work diligently on the service schedule to harmonize the needs of the customer, the technician, and the company.
• Answers phones and directs calls to appropriate party.
• Properly update the customer’s account with any special requests or note adjustments.
• Actively communicate with team members concerning customer’s notes and special requests.
• De-escalating customer complaints while accurately logging and communicating the complaint with the supervisor.
• Provides issues resolution to ensure quality control, satisfaction, and retention.
• Completes daily closeout process in the system inputting data for time spent at customer’s home, mileage, and update customer information and make all daily deposits.
• Updating accounts payable system with current invoices.
• Making daily bank deposits.
• Keeping the office files and systems organized.

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Secondary Responsibilities

• Provides phone sales quotes and generates ancillary revenue through additional services such as refrigerator, ovens, and window cleanings and laundry washing.
• Inputs all sales leads into the computer
• Stocking and supplying the service area.
• Assigning towel bundles and keys to the team members at the end of the day.
• Interview new house cleaner candidates.
• Assists with new hire paperwork, orientation, and training.

Disclaimer
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The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Location: 7215 Boulevard 26, North Richland Hills, TX 76180

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person

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