Job description

Why you should work here:

At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal well-being. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Once you become part of the Interstate team, you’ll have dozens of benefits at your fingertips. Our health coverage, 401k/profit sharing, vacation time and employee discounts are some of the best available. Our team members are our greatest assets. Join us!

What you will do:

As a Customer Service Representative (CSR), you bring value to the organization with your ability to handle virtually any customer related situation regardless of difficulty with Integrity, Excellence, and a Servant’s Heart. The Customer Service Representative takes ownership of every customer inquiry – whether from a Store Manager, Distributor, Customer, or Store Owner - to deliver complete and thorough resolution or enlist the appropriate resources to that same end, ultimately delivering the best possible customer experience.

Job Components

Triage incoming inquiries to efficiently discern, resolve, and/or reassign to the appropriate resources for resolution.

Leverage appropriate technology and resources to thoroughly research and address the root cause of customer inquiries.

Maintain customer accounts and the details of each customer interaction within the CRM tool.

Ensure Partner satisfaction by providing back-end office support for sales, ordering, invoicing, shipping, warranties, and other business-related needs.

Adhere to all established service level expectations and performance standards.

Provide critical feedback to Customer Service leadership regarding trends, exceptions, or other unusual experiences.

Qualifications:

Must be fluent in English with excellent verbal and written communication skills; fluency in Spanish is a plus

Able to communicate effectively with all levels of internal and external customers

Must possess superb telephone etiquette and have solid vocabulary and math skills

Motivated self-starter with pleasant personality and professional demeanor

Able to use reason and critical thinking to identify, research, and resolve various issues

Must be organized with strong time management skills

Proficient with general office machines (PC, copier, fax, etc.) and Microsoft Office components (Outlook, Word, Excel)

Dependable and consistent performance and attendance

Battery, automotive, or industrial knowledge helpful but not required

High school diploma or GED is required

1–2 year customer service experience preferred

Accurate typing at least 35 words per minute

Ability to manage multiple tasks while maintaining a high level of accuracy

Work Environment:

Professional, team-oriented environment with emphasis on company Purpose and Values

Predominantly a sedentary role, using a computer and talking on the phone with a headset for extended periods of time

Interfacing with various internal business units

Able to focus in an open work environment with multiple distractions

Business causal dress policy

Available to work within business hours of 7:00 AM to 7:00 PM

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• No nights

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)
• Microsoft Excel: 1 year (Required)

Work Location: In person

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