Job description
ESSENTIAL FUNCTIONS:
- Coordinates claims electronically and via telephone.
- Handles eligibility inquiries and all lines of business.
- Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality.
- Ensures first call resolution through problem solving and effective call/email/chat handling.
- Meets demands for privacy, confidentiality, precision.
- Documents all customer information, communications in the Customer Relationship Management (CRM) system.
- Maintains a working knowledge of our clients' requirements using a Knowledge Base.
- Provides mentoring, training, and development to other CSRs as needed.
- Regular and consistent attendance is an essential function of the job.
SUPERVISORY RESPONSIBILITIY:
This position has no supervisor responsibility.
EXPECTED WORKDAY/HOURS:
This position requires full, flexible availability including evenings and weekends as needed.
QUALIFICATIONS:
- 2+ years of college preferred.
- 2+ years of contact center experience preferred.
- High school diploma or equivalent required.
- 18 years of age or older
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