Job description

ERIKS Seals and Plastics

ERIKS Seals and Plastics, Inc., a United States division of ERIKS, focusing specifically on the sealing and custom plastics products and offering related technical and logistics services for the consumer products, food and beverage, heavy equipment manufacturing, oil and gas, pharmaceutical, power generation, semiconductor, transportation and the water and wastewater industries. ERIKS Seals and Plastics is headquartered in Dallas/Fort Worth, TX and has facilities in New Berlin, WI, Seattle, WA, Portland, OR, Fremont, CA, Roseville, CA, Norwalk, CA, and Dallas, TX, and Turpen and Associates in Tulsa and Oklahoma City, OK. For more information on how ERIKS Seals and Plastics can help your organization, visit www.ERIKSUSA.com.

ABOUT THIS OPPORTUNITY

Role Profile

Position: Customer Service Representative

Job Location: New Berlin, WI

Job Type: Full-Time

Status: Non-Exempt

Summary of the Role

The function of the Customer Service Representative is to provide direct support to the Service Center Managers and Account Managers in the ongoing development of existing and prospective ERIKS Seals & Plastics customers to ensure that the Service Center is able to meet its growth targets.

Responsibilities

· Must maintain 100% commitment to safety policies and procedures.

· Partners with Account Managers to provide sales quotes

· Processes incoming inquiries in to company sales system

· Quotes customers using working knowledge of product

· Successfully achieves budgeted Service Center sales goals

· Coordinates with A/R personnel in creating and establishing new accounts and follows up on collections

· Coordinates with Account Managers and Service Center management to keep account activities updated

· Monitors delivery date commitments and expedites where appropriate

· Monitors customer specific inventory for sales order fulfillment

· Answers inbound calls and makes outbound calls to potential and existing customers for new and sales growth opportunities

· Builds and maintains strong internal and external relationships

· Provides technical/service support to account management, service center management and internal and external customers

Skills and Abilities

· Possess excellent customer service skills

· Ability to interact with customers and team-members in a professional manner

· Ability to work independently and prioritize responsibilities

· Must have excellent communication skills, both oral and written

· Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure

· Must be able to perform calculations using whole numbers, fractions and decimals

· Basic computer skills including MS Word, Excel, internet and email

· Must be able to successfully utilize the company enterprise resource software

Qualifications

· 2-4 years of experience in industrial sales

· College degree preferred, will consider equivalents

Total Rewards

· Competitive compensation plan

· Health Benefits: medical, dental, vision, short term and long term disability

· 401-k with company match

· Paid time off

Equal Opportunity Employer

It is our policy to employ qualified persons without regard for race, creed, color, national origin, nationality, ancestry, age, sex, marital or domestic partnership status, sexual orientation or disability. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position.

Job Type: Full-time

Pay: $44,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• New Berlin, WI 53151: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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