Customer Service Representative

Full Time
Norfolk, VA 23510
Posted
Job description
Description

The City of Norfolk's Department of General Services, Parking Division, is seeking a Customer Service Representative to perform billing and collections duties. The Customer Service Representative provides directions and information to patrons and generates cash receipts, reconciles accounts and maintains accounts receivable. The incumbent will also perform administrative duties and provide assistance as needed.
Departmental Hiring Salary: $37,440

Essential Functions

  • Collects fees to include Collect-On-Entry events and assist customers by operating a cash computerized terminal, credit card device, calculating hourly rates for patrons, generating receipts, verifying validations, completing insufficient funds and lost ticket forms, giving directions to patrons, answering questions, reporting emergencies and completing accident reports.
  • Other duties include completing reports, reporting fees collected and balancing with a computer print-out.
  • Assisting internal/external patrons in the operations office by phone.
  • Responsible for monitoring capacity at a minimum of 3 garages per shift.
  • Checks all ticket dispensers to ensure an adequate supply of tickets.
  • Checks all PIL’s (Pay-In-Lane) for money jams, receipt paper and remove all tickets that have paid.
  • Works in all weather conditions

Education/Experience

Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.

Required:

  • Six months experience.
Preferred:
  • One (1) year of cash handling and customer service experience.

Additional Information & Requirements

Work Location: Waterside Garage, 50 Martin Lane, Norfolk, Virginia 23510
Work Hours:

  • Monday - Sunday, 40/hours per week
  • Occasional overtime
  • Scheduled rotation
  • Rotation as needed
Signing Bonus: This position is eligible for a one-time $5,000 signing bonus for new hires. The signing bonus will be paid in two (2) increments: $2,500 upon completion of 60 days of employment, and $2,500 upon completion of your probationary period. To receive the signing bonus, you must be an active employee in good standing.

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