Position Description:

ONE Gas has openings within our Customer Service Billing group. This role will have remote work opportunity, but must be based in Oklahoma City, Tulsa, or El Paso

What You Will Do

Perform intermediate level of accounting work related to processing customer requests and payments.

Key Responsibilities

Research and reconcile customer account activity utilizing office equipment including:

• Computers

• Microfiche viewers

• Calculators

• Multifunctional devices

• Skip tracing software

• Identify verification software

Assist customers, employees, and others in person, telephone, and electronic communications with service/refund requests, account inquiries, service/billing/payment disputes, and emergency situations.

Negotiate arrangements for payment of gas bills; provide information regarding governmental agencies and special assistance programs.

Analyze customer usage and payment history and processes field service orders, Electronic Work Queues, and customer payments.

Maintain logs and records including:

• Customer payments

• Duplicate bills

• Service orders

• Account adjustments

• Accounts requiring follow-up actions

• Bill breakdowns

• Customer complaints

• Social service agency pledges

Regular and reliable attendance is required in performance of job.

Employee may perform additional responsibilities as assigned.

What You Will Need

Knowledge of use and function of office equipment applicable to position including:

• Keyboards such as computers and typewriters

• Calculators

Experience with application of basic arithmetic: addition, subtraction, multiplication, and division. Application of decimals and percentages.

Knowledge of customer service and collection policies and procedures.

Experience and training related to:

• Customer relations/interpersonal skills

• Deposit requirements/payment schedules

• Customer Service System applications

Read and write fluently in English.

Licenses and Certifications

Minimum/Preferred

Applicable driver's license

Lift or move objects weighing up to 10 pounds 4 5 times a day; up to 20 pounds 1 2 times a day.

React immediately to emergency situations to prevent injury to self and others.

Operate tools and equipment required.

Communicate and exchange verbal and written information and instructions.

Visual abilities sufficient to perform job duties.

Diversity at ONE Gas

Inclusion & Diversity is so important to us that we made it one of our core values, values that guide and direct our actions as we go about our daily business. We know that every employee makes a difference and contributes to our success through their unique talents and abilities. We also acknowledge that we can accomplish great things by listening and learning from each other.

ONE Gas has great benefits! Here are just a few:

• Medical/Dental/Vision packages that fit your family's needs.

• Paid Time Off

• 401K that is 100% matched up to 6%.

• Profit Sharing Plan

• Paid Parental Leave

• Basic and Operation Employee Term Life Insurance

• Education Assistance and Tuition Reimbursement

Position Requirements:

#officeoperations

The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity or expression, military status, and disability, or other categories protected by applicable laws.

Job ID: 4388

Functional Area: Customer Service

Position Type: Full-Time Regular

Relocation Provided: No

Location: Oklahoma City, OK

Department: CUSTOMER SVC/OFFICE SUPP

Internal / External: Internal and External

Experience Required: Not Indicated