Job Title: Customer Service Representative

We are Hiring at Mary & Elizabeth Hospital
Location: 1850 Bluegrass Ave. Louisville, KY 40215
Shift Options: PRN

About Us
UofL Health - Mary & Elizabeth Hospital is a 298-bed, full-service hospital which has served generations of patients in south Louisville. Originally founded by the Sisters of Charity of Nazareth in 1874, the hospital offers a full range of vascular, orthopedic, cardiac, neurological, surgical, rehabilitative and 24/7 emergency services including 24/7 STEMI service.
Mary & Elizabeth Hospital is home to UofL Health – Weight Loss Care, the region’s only weight-loss management program utilizing the Lap-Band® System. In addition, the hospital provides the Orbera® gastric balloon procedure. The hospital has been recognized as one of the first health care facilities in the nation to receive a Blue Distinction® Center for bariatric surgery.

The hospital partnered with sister facility, UofL Health – Peace Hospital to open a voluntary inpatient medical detox unit at Mary & Elizabeth Hospital to care for patients with substance use disorders. Most recently, Cancer & Blood Specialists, located adjacent to the Mary & Elizabeth Hospital campus, became the third location of UofL Health – Brown Cancer Center. At the center, patients will have continuity of care with trusted oncology and hematology providers, along with access to the multidisciplinary care, pioneering research and clinical trials of the Brown Cancer Center. In addition to the hospital, Mary & Elizabeth has three medical plazas on its campus to provide office space for a wide array of primary care and specialty physicians.

Our Mission
As an academic health care system, we will transform the health of the communities we serve through compassionate, innovative, patient-centered care.

Must demonstrate working knowledge of the PBX system and equipment. Understanding of all Switchview-Attendant Pro functions; Computer efficient; Experience in Microsoft Word and Excel; Types 25 wpm; Understands functions of GroupWise email system, SMS for patient information and Simplex computer system for fire alarms; Operates computerized equipment; Answers and routes calls in a polite, but efficient manner; Represents the University of Louisville Hospital to its external and internal customers in a positive and professional manner; Excellent organizational, written, verbal and customer service skills; Must place patient care in the highest regard and be courteous at all times; Must be detail oriented and accurate; Responsible with confidential information; Understanding of Medical Terminology; Ability to use good judgement in solving departmental issues; Ability to operate TDD hearing impaired phone and Cyraphone for language translation; Responds to emergency alarms; Must be alert and able to distinguish all alarms, rings and sounds for all equipment in area; Must have adequate hearing, vocal enuciation, articulation skills and hand/eye coordination; Ability to function with critical tasks requiring a great deal of concentration and high levels of stress; Beeps physicians and other medical staff; Conducts overhead pages for reasons critical to patient care; Maintains and updates on-call schedules on a daily basis. Demonstrates commitment to the hospitals philosophy, goals and objectives.

Required Qualifications

Preferred Qualifications

Bilingual a plus.
Experience in healthcare setting

Benefits & Perks

Competitive Pay & Benefits Options
Paid Vacation, Sick days, and Holidays
Free tuition to UofL for Part- and Full-time employees for Child/Spouse/Domestic Partner
401K with Employer Match

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