Job description
Salt Lake City, Utah
Reqid:* 14206BR*
Job Category:* Business Development*
Job Description:
The ideal candidate will have proven experience in Customer Service area (minimum of 2 years); experience working in a global organization; and working experience in Oracle ERP system.
Summary:
Your role will be to support the sale of our globally manufactured products to our USA customer base. To ensure customer requirements are clearly understood and delivery commitments are met. From the preparation and processing of sales orders; to liaising with internal departments to provide technical support, this role is key to our continued business success.
Motivated and energetic, you have always been a team player but you thrive on challenge and the opportunity to expand your role and, with that, a company’s success. You will have superior computer skills, particularly in MS Office, data visualization tools and computer based ERP systems (ideally Oracle).
Key Responsibilities:
Recruiting, training, and supervising members of the inside sales team
Regularly evaluating the performance of the inside sales team to be sure work is prioritized and processed according to company guidelines and customer requirements
Evaluating current sales practices and procedures to determine effectiveness
Prepare and manage Quotes, Sales Orders, Invoices, and other customer facing documents throughout their life cycle
Support Customers located in the USA (ex: product availability and price; invoices, shipment date, claims, etc.)
Work closely with the Sales Manager located in Salt Lake City, UT
Manage key operational reports and ascertain compliance with established key performance indicators
Support Credit/Finance organization of the resolution of Sales Order credit/financial hold issues
Maintain customers and sales records up-to-date in compliance with BLY record retention policy
Process and manage Claims and Return of Material Authorization (RMA)
Skills:
Excellent oral and written communication skills
Excellent organizational skills and very detail-oriented
Strong leadership skills, analytical and problem-solving skills
Good knowledge of MS Office suite of tools with emphasis on MS Excel®
Experience with ERP systems and concepts
Experience with Order tracking or ticketing systems, applications, and sales
Ability to multitask in a complex cross functional environment and see transactions through to completion.
Experience in interpreting/understanding technical catalogs
Oracle operating system experience is preferred
Education & Experience:
Bachelor’s in Business / sales or related field
Technical background is an advantage
Experience in the Customer Service, quote processes, order processing, contact with customer is a must.
Experience/knowledge in Supply Chain activities, desirable
A minimum of 3 years working experience in an customer service, commercial, supply chain environment
Knowledge of and operational experience in distribution and warehousing
Experience or understanding of inventory management and procurement processes
General knowledge of customs procedures and INCO terms
Experience in the mining industry is preferable but not required
Knowledge of Boart Longyear’s products is an advantage
Perks, Benefits and Compensation :
We know that talented people are attracted to companies with long term success, an amazing culture. We also know you want a company that provides competitive pay, comprehensive benefits and outstanding career advancement opportunities. If hired you can expect;
Strong compensation plan
Full medical benefits
Dental
Vision
401K
Paid Time Off
Room for advancement
Fun and relaxed work environment
About Boart Longyear
Established in 1890, Boart Longyear is the world’s leading provider of drilling services, drilling equipment and performance tooling for mining and drilling companies. It also has a substantial presence in aftermarket parts and service, energy, mine de-watering, oil sands exploration, production drilling, and down-hole instrumentation.
The Global Drilling Services division operates for a diverse mining customer base spanning a wide range of commodities, including copper, gold, nickel, zinc, uranium, and other metals and minerals. The Global Products division designs, manufactures and sells drilling equipment, performance tooling, down-hole instrumentation and parts and services.
Boart Longyear is headquartered in Salt Lake City, Utah, USA, and listed on the Australian Securities Exchange in Sydney, Australia (ASX:BLY). More information about Boart Longyear can be found at www.boartlongyear.com . To get Boart Longyear news direct, follow us on Twitter , LinkedIn and Facebook .
EEO Statement:
Boart Longyear is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.
Auto req ID: 14206BR
Job Code: 120002 Supervisor 2.07.Supervisor
Function: Business Development
Region (Business Group): NAM
Country: United States Of America
State/Province: Utah
City: Salt Lake City
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