About the Company

Re-Teck LLC, a subsidiary of the Litong Group headquartered in Hong Kong, offers global solutions to our clients in the Technology, Electronics, and Telecom (TET) sector. With expertise in reverse supply chain optimization, we create strategic partnership with our clients to expand their world-wide supply chain, evolve and excel along the rapid industry life-cycle, and achieve total value-chain optimization.

Our portfolios include: Telecom Equipment / Telecom Infrastructure / Telecom Networking Gear, Enterprise Servers and Cloud Computing, Personal Computing and Mobile Devices, and Smart Devices and Applications.

Summary

We are seeking a qualified, goal-focused, CSR / Business Development Assistant to join our firm. This is an essential position in our company and will play a significant role in customer service management with focus on client satisfaction and reverse logistics. This individual will be outgoing, dynamic, self-motivated and enthusiastic about working with customers and fellow peers.

Responsibilities

• Field incoming calls for necessary action, feed contact into toe manager for BD follow-up
• Master the understanding of complex customer programs and requirements
• Gain insight into the customer's organization, processes, and needs to better serve the customer
• Be a champion at resolving customer complaints
• React proactively to idle issues impacting Business Development initiatives and customer satisfaction
• Assist with sales prepresenations and marketing materials
• Track orders and shipments
• Collaborate with Operations, by acting as the customer advocate
• Manage and arrange domestic and international shipments
• Manage the reception area, greet and welcome visitors
• Assist with administrative management, supplies inventory and storage as directed

Qualifications and Skills

• Bachelor’s Degree preferred
  
• Effective use of informational systems (ERP, MS Word/Excel)
• Proven communication skills
• Highly organized with strong attention to detail
• A team supporting attitude
• Self-driven and self-motivated to strive for excellence
• Experience in the logistics industry is a plus

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Re-Teck and Litong Group are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to face, color, region, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Reteckusa.com and Reteck.com do not accept unsolicited headhunter and agency resumes. Reteckusa.com and Reteck.com will not pay fees to any third-party agency or company that does not have a signed agreement with Re-Teck or Litong Group.

Accessibility- If you require accessibility assistance applying for open positions please contact the Recruiting Department at job_usa@re-teck.com.

Pay Transparency Policy Statement- The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.