Transit Contract Program Administrator I

In this position you will support the coordination and monitoring of the transit services for Mountain Metropolitan Transit’s fixed-route and paratransit operation. This position also ensures program compliance with Federal, State, and local rules, regulations, and standards.

Essential Job Functions- the basic job duties an employee must be able to perform:

• Develop scopes/statements of work for transit projects, provide contract compliance, monitor key performance indicators, track and assess liquidated damages, and ensure Mountain Metropolitan Transit’s Policies and Procedures are being followed.
• Create, update, and present key performance indicator reports for staff, management, and outside agencies.
• Demonstrate expertise and provide technical support in the application of Federal, State, local rules and requirements.
• Develop and maintain project budget and financial information. Monitor and track expenditures to ensure compliance within program budgets.
• Recommend and implement approved policies and procedures.
• Provide technical support for related Federal Transit Administration (FTA)/Department of Transportation (DOT) rules and regulations for fixed-route and paratransit operations.
• Effectively communicate and work with other transit work groups to achieve transit goals and objectives.
• Monitor program performance using available tools and technologies. Conduct regular site visits to ensure contract compliance.
• Monitor fixed-route and paratransit complaints and inquiries. Respond where appropriate and ensure contractors correct issues.
• Review and respond to contractor “incident” and “safety and security” reports. Follow up with contractors on corrective actions.
• Participate in meetings for special events, road construction, road closures, etc. to assess its impact on transit services. Communicate impacts with contractors and city staff.
• Evaluate program effectiveness in meeting community needs and requirements.
• Utilize analytical data, key performance indicators, and expertise to provide recommendations for service improvements.

We are looking for candidates who demonstrate:

Knowledge of:

• Principles and practices of program development, implementation, and management
• Procedures, methods, and techniques of budget preparation and control
• Pertinent federal, state, and local laws, codes, and regulations
• Methods and techniques of data collection
• Modern office technology and software, including Microsoft Office Suite (Word, Excel, Power Point, and Outlook)

Ability to:

• Recommend and implement goals and objectives for service delivery
• Evaluate and develop programs that meet community needs
• Ensure program compliance with mandated policies, procedures, rules, and regulations
• Prepare and administer assigned program budgets
• Use independent judgment to make reasonable decisions and recommendations
• Communicate clearly and concisely, verbally and in writing
• Establish and maintain effective working relationships with employees, contractors, and community groups

• Bachelor’s degree from an accredited college or university with major coursework in public administration, business administration, community development, social sciences, or other related field
• One year of full-time professional program administration experience

• Experience working with public transit operations, paratransit services, and/or fixed-route services
• Experience monitoring program compliance
• Experience working with Trapeze, Route Match, or other similar transportation management systems

• 
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