Job description

Consumer Relations Representative Hours: 2nd shift: Remote Work Environment (Only) -- Flexible Hours (Either Saturday or Sunday and Tuesday minimum) – remaining hours during Mon through Fri 9 AM to 8 PM ET Pay rate: $18/hr. Duration: Temp to hire Duties and Responsibilities: Provide customer service to consumers via multiple channels while working in a team environment to achieve organizational goals and operational objectives. • Provide a quality customer service experience to our consumers and customers • Gain a working knowledge of Company systems and processes • Problem-solve in a professional and effective manner. • Communicate effectively with consumers via all channels (Including but not limited to telephone, email, letter, chat, text, social media, etc…) • Answer incoming calls and incoming chats • Respond to incoming emails • Gather all information so issues can be addressed properly to provide first-call resolution • Return calls from voicemail • Meet department goals `and personal KPIs Qualifications: • High School Degree • Bi-lingual useful (English and Spanish or French) • Excellent computer skills and above-average Microsoft Office skills • Communication skills (verbal and written) • Customer service focus • Problem analysis and problem-solving • Reliable and dependable • Work well as part of a team

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