Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud, and Mobility services.

Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always". If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions.

We are ISO 9001:2008, ISO 20000-1:2018, ISO 27001:2013 certified and appraised for CMMI ML3 for Services and Development.

Link Solutions is seeking a Computer Desktop Support Technician at Rock Island Arsenal, IL. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security.

• Non-remote: A sign-on relocation bonus is available.

In this role, the Computer Desktop Support Technician will provide Tier 2 touch labor on-site and remote support for computer workstations, printers, peripherals, and multifunction scan/print devices.

Job Responsibilities:

• Migrate, repair, install, test, maintain, and upgrade computers, and network operating systems software.
• Plan and implement system support including printers, VPN clients, and bar-code scanners.
• Monitor and manage several ticket queues in Remedy. Document solutions and workarounds, and maintain the knowledge database (e.g. known errors, workarounds).
• Assist in the design, planning, and implementation of configuration and installation of new hardware and software.
• Respond to user requests and assure timely follow-up on all helpdesk issues.
• Configure computer workstations to attach to enterprise-level print servers.
• Perform workstation imaging and equipment lifecycles/upgrades.
• Perform troubleshooting and provide solutions to common and advanced workstation issues.
• Provide input on the effectiveness of deskside support system methods and procedures.
• Assist in the patching of desktop clients and end-user devices.
• Load new software onto workstations.
• Conducts site surveys; assesses and documents current site configuration and user requirements.
• Configures computers, communications devices, and peripheral equipment.
• Works to configure and maintain both commercial and on-site developed software.

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

• US Citizen
• IAT Level I Certification (CompTIA A+ CE) equivalent or higher.
• One (1+) year of experience relevant to the position.
• Must be able to obtain and maintain a Government/DoD Secret Clearance.

Preferred Skills:

• Associate's Degree equivalent or higher.
• IAT Level II Certification (CompTIA Security+ CE, SSCP, CCNA)
• Ability to organize, prioritize and meet deadlines.
• Capable of conveying complex information in a simplistic manner.
• Strong critical thinking and problem-solving skills.
• Strong self-starter requiring minimal supervision.
• Able to take proactive measures to prevent problems rather than reactive by nature.

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability and life insurance, referral bonuses, certification reimbursement program, retirement plan, and more.

Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.