• Employer-sponsored RTD EcoPass, with offices located at Civic Center Plaza, above the RTD Civic Center station and just a few blocks from RTD light rail.
• Extensive work-life programs such as a telecommuting program, flexible schedules, training and professional development opportunities on a wide variety of subjects, and more!
• Employee wellness programs, including the Colorado State Employee Assistance Program (CSEAP), which provides free, confidential counseling services.
• Bike-to-work programs, including access to storage lockers and bike racks.
• Flexible retirement benefits, including a choice of the PERA Defined Benefit Plan or the PERA Defined Contribution Plan, plus optional 401K and 457 plans.
• Medical and Dental Health Insurance for employees and optional coverage for their dependents.
• Life Insurance for employees, and optional coverage for their dependents.
• Paid Time Off, including 11 paid holidays.
• Short and long-term disability coverage.
• Tuition assistance program.

The Colorado Division of Insurance (DOI) regulates the insurance industry in Colorado. DOI helps consumers by answering their questions, investigating their complaints, and helping them to understand their insurance. DOI regulates and monitors the insurance companies in Colorado, as well as insurance agents, making sure everyone is following the law.

The Colorado Option Program work unit supports the implementation of HB21-1232 that established the Colorado Option which is an innovative model for health insurance that promotes competition and health equity by combining several key components: standardized benefits plans; a premium reduction target requirement; regulatory and programmatic mechanisms as a backstop to ensure providers, hospitals, and health insurance companies meet those targets; and state subsidies to lower out-of-pocket costs for individuals and families enrolling in coverage through the state’s exchange - as well as for those not currently eligible for federal subsidies under the Affordable Care Act (ACA). DOI has new and existing programmatic and regulatory authorities to support the premium reduction targets as a backstop if health insurance companies and providers do not reach the established targets, which includes requiring changes to filed plans and provider contracts, levying fines on hospitals, and requiring additional public hearings. This work unit is responsible for ensuring that Colorado consumers save money on their health insurance by facilitating the public hearing process when a health insurance company failed to meet the premium reductions outlined in the HB21-1232. This work unit is critical in establishing and facilitating a fair and transparent process for consumers, health insurance companies, and providers.

Position: SFA 4316

This position coordinates, supports, and manages all logistics related to the policy and operational implementation for the Colorado Option Program created through HB21-1232, which requires the division to implement a standardized health benefit plan with a culturally responsive provider network and required premium rate reductions to create more affordable and better-quality health insurance options for consumers. The division has new regulatory authority to support the premium reduction targets if health insurance companies are not able to reduce premiums for consumers, which includes requiring changes to filed plans and provider contracts, levying fines on hospitals, and requiring public hearings. This position manages all planning and logistics for the Colorado Option public hearings, including implementing the steps related to the public hearing procedures; managing and distributing all hearing communications; coordinating between the division, governmental and nongovernmental stakeholders; coordinating with division staff, Colorado Option staff, and the Commissioner to ensures full compliance with statutes in all hearing operations and communications, and maintaining the Colorado Option website.

Duties include, but are not limited to:

• 
  Supporting the establishment and maintenance of regulatory processes that require Colorado’s healthcare industry to offer more affordable health insurance options;
• Supporting the Colorado Option director in implementing and executing new regulations and a public hearing process by studying existing regulations and processes in Colorado and other states, and consulting with national experts and local stakeholders;
• Executing all public hearing logistics including scheduling, communicating/providing notices, filing management, and coordinating the final hearing decisions from the Commissioner of Insurance;
• Maintaining the hearing process and procedures to ensure that hearings are executed according to state regulations and best practices on a yearly basis;
• Providing communication, including verbal and in writing, distributing hearing notices, compiling the hearing record, and managing correspondence between stakeholders;
• Creating and maintaining the file management system for the hearings, which includes notices, collected evidence, testimony, and any other pertinent document associated with the hearings;
• Managing the collection and storage of testimonies and written documents at the hearings;
• Posting public notice of each hearing on the Colorado Option website, and identifying other channels to inform the public of the hearing dates and how to participate in those hearings;
• Supporting the Colorado Option director with research, analysis, and assistance in preparing presentations.

MINIMUM QUALIFICATIONS (MQs):

• Four (4) years of administrative experience in an office environment performing all of the following functions:
  • Experience providing customer service both in person, by phone and electronically;
  • Experience managing multiple projects, competing interests and/or multiple calendars, including updating frequently changing schedules;
  • Experience acting as a point-of-contact between various stakeholders;
  • Experience reviewing, analyzing, and interpreting documents to ensure completeness, correctness, and that they are in compliance with laws, rules, policies, and procedures.

• A bachelor’s degree from an accredited college in a field of study related to the work assignment will substitute for the experience on a year-for-year basis.

• Professional work involves exercising discretion, analytical skill, judgment and personal accountability and responsibility for creating, developing, integrating, applying, and sharing an organized body of knowledge that characteristically is: uniquely acquired through an intense education or training regimen at a recognized college or university; equivalent to the curriculum requirements for a bachelor's or higher degree with major study in or pertinent to the specialized field; and continuously studied to explore, extend, and use additional discoveries, interpretations, and application and to improve data, materials, equipment, applications and methods.

• A master’s degree in public health, public administration, or public policy;
• Demonstrated experience working with highly confidential information;
• Knowledge of and experience working with procedural law;
• Experience reviewing and analyzing procedures and making recommendations on improvements;
• Demonstrated experience organizing meetings, including dates and times, space, resources, preparing materials, and managing frequently changing priorities and schedules;
• Demonstrated experience working in the health insurance or health care industries;
• Demonstrated experience managing documents to be share with staff members and the public.

• Demonstrated verbal communication skills, including the ability to effectively convey information to audiences in a concise manner;
• Demonstrated written communication skills, including the ability to convey information to various stakeholders in a clear, accurate, and concise written manner;
• Demonstrated attention to detail;
• Sound judgment and confidence in decision-making on a daily basis;
• Critical thinking and analytical skills;
• Demonstrated organizational skills and time management skills, including the ability to multi-task to effectively manage competing and constantly changing priorities in order to meet tight deadlines;
• Interpersonal skills, including the ability to collaborate and work cohesively with interdisciplinary teams and external stakeholders;
• Ability to conduct research and gather pertinent information;
• Ability to handle sensitive and/or highly confidential information in a professional and ethical manner, and in accordance with state and federal laws;
• Customer service skills, including the ability diplomatically interact with difficult customers, to navigate difficult conversations, and maintain communication with stakeholders;
• Demonstrated ability to understand and abide by workplace principles, practices, and behaviors as internally identified and defined by the division and department;
• Demonstrated ability to read, understand, interpret, apply, and explain statutes, rules, policies, procedures, and guidelines;
• Self-motivated, reliable, and accountable;
• Demonstrated professional demeanor;
• Knowledge and understanding in the use of PC software applications, including Microsoft Office (Access, Word, Excel, etc.), and Google Suite (Docs, Sheets, Slides, etc.).

• The successful passing of a reference check and/or, if required, a background check.
  • A reference check may include but is not limited to: contacting previous and current supervisors to verify employment and discuss performance, a review of the personnel file, a review of the performance record, etc.
  • The type of background check depends on the job duties of the position, and can include a review of any criminal record, credit report, and/or driving record.
• Effective September 20, 2021, employees will be required to attest to and verify whether or not they are fully vaccinated for COVID-19. Employees who have not been fully vaccinated may be required to submit to serial testing in the future. Upon hire, new employees will have three (3) business days to provide attestation to their status with proof of vaccination. Vaccinated employees must provide proof of vaccination.
• Note: Fully Vaccinated means two (2) weeks after a second dose in a two-dose series of the COVID-19 vaccine, such as the Pfizer or Moderna vaccine, or two (2) weeks after the single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine, as defined by the State of Colorado’s Public Health Order and guidance issued by the Colorado Department of Public Health & Environment.