Client Service Specialist - Remote (Wednesday- Sunday schedule)
Full Time
Sarasota, FL
Posted
Job description
The Client Service Specialist is a critical role supporting Anywhere Leads Group; and will play a key role in facilitating referral opportunities between our lending partners and network of affiliated real estate agents.
This position is a full-time, remote position with a work schedule of Wednesday to Sunday.
This position is a full-time, remote position with a work schedule of Wednesday to Sunday.
What You'll Do..
The Client Service Specialist will lead the referral process, and deliver clear communications throughout the entire life-cycle of the referral process, to ensure the successful conversion of prospective leads.Responsibilities include:
- Receiving and reviewing incoming referrals in the client portal, interpreting all instructions pertaining to the client and information about the agent chosen to accept the referral.
- Connect with assigned agent via phone to relay client needs, and provide continued support to both client and agent by phone, email and client portal for status updates on each referral and its progression.
- Monitor communication between agent and client, acting as a liaison to identify and addressing areas of concern to ensure that the referral is smoothly progressing through each stage of the process.
- Maintain data integrity across all systems, and complete data entry tasks pertinent to the referral.
- Ensure both contract and closing information is obtained and shared to applicable parties.
What We're Looking For..
An excellent communicator, with the ability to communicate effectively both written and verbally across different levels. This individual will have a strong eye for detail, and can maintain organization in a fast paced environment with the ability to shift priorities and problem-solve seamlessly.Qualifications:
- 2+ years of experience in a customer-centric business, preferred experience with administrative responsibilities.
- Experience and proficiency in Microsoft Office including: Word, Excel and Outlook
- Ability to work flexible shifts to accommodate clients in various time zones and weekends.
- High School Diploma or equivalent.
#LI-JG2
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Exciting News: We are excited to announce that Realogy is now Anywhere Real Estate Inc. It will take a few months for us to transition to our new brand. For more information about this change, please click here .
EEO Statement: EOE AA M/F/Vet/Disability
Compensation Range:
$43,200 - $48,000 ; At Anywhere, actual compensation within that range will be dependent upon the individual’s skills, experience, and qualifications.
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