Job description

***This position will work in Courser Lapo Therapeutic Wellness in one of our five locations in a hybrid remote role***

Modern Practice Support is recruiting for the position of Virtual Client Care Coordinator. This position ensures that all mental health practices contracted with Modern Practices Support are provided with excellent new client impressions. The Client Care Coordinator works with mental health practice clients from the first contact until after their first session with a clinician. This position offers varied responsibilities daily and is a home-based work environment. Candidates for this position are friendly, energetic, self-motivated, and extremely detail-oriented, with excellent organizational and interpersonal skills. It is also highly preferred that candidate has experience working with a healthcare-based practice.

Must have proficient command of technology and be computer savvy. Must have excellent communication skills, the ability to multi-task, and exceptional phone skills.

This critical position requires someone who can be interrupted frequently, maintain an exceptional attitude, joyfully serve others, and shares our belief that our clients come first.

RESPONSIBILITIES

• Take all incoming referrals for new clients and schedule by the end of the day
• Follow up with all referral sources regarding the status of the appointment
• Enter all new client information into Electronic Health Records systems accurately
• Use systems to verify active insurance and related information
• Schedule client’s first appointment with urgency
• Communicate with client in regards to what they should expect, what items to bring to their first appointment, etc.
• Make appropriate selections/matches from client to clinician based on areas of specialization and expertise.
• Communicate with client after the first appointment in order to ensure their needs were met and they were satisfied with their placement.
• Enter data into practice owner’s dashboards.
• Reconcile client payments into the EHR.
• Assist with practice related tasks as needed.

REQUIREMENTS

• Warm and inviting personality, excellent with phone communication
• Detail-oriented and organized in regards to following up with clients who are unreachable, etc.
• Driven by goals, able to work towards meeting goals without getting frustrated or giving up
• Must have deductive reasoning skills and able to interpret charts and graphs - each client will be placed with a clinician based on that clinician’s area of expertise
• Excellent time management skills
• Ability to learn and use various technology is essential for success

*PLEASE NOTE

Applicants will only be considered when they email a short video in which they explain how their strengths and skills would help them be successful in this position. Applicants should also include why they are interested in working with the Modern Practice Support team. This video should be 30-60 seconds in length and emailed to apply@modernpracticesupport dot com

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• Office
• Outpatient
• Remote

Education:

• Associate (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: Remote

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