Job description
The position of Central Dispatcher duties will include but are not limited to the following.
As Central Dispatcher you will oversee the orders that are scheduled to go out, including making sure they are pulled timely and are checked for accuracy. You will fully learn and use all aspects of our shipping software, so you are able utilize it in ways to keep our sales team up to date on the progress of their orders, (IE. What stage of the delivery process the orders are in).
The Central Dispatcher will notify the sales team of any issues with an order that is to be delivered and will continuously communicate with sales of any changes from the way an order was originally set up to go out to a customer.
As part of central dispatching you will look at all the orders submitted to the shipping software and spread them over all of our delivery facilities in a manner that achieves maximum efficiencies for Koopman Lumber and achieves the most effective way to get deliveries out and on the jobsite on time.
The central dispatcher will oversee all pullers and drivers at the Uxbridge DC and make sure they are trained and performing their duties to their fullest potential.
The central dispatcher will schedule trucks to be loaded for delivery and assure that they are not overloaded when leaving the yard. You will be responsible for working with the Koopman Lumber Mechanic in making trucks available when in need of service and communicate back to the Mechanic all issues that may be brought to your attention by the Drivers.
You will invoice all orders that are going out for delivery at time of shipment. You will notify our purchasing department of any stock issues that may come to your attention through the day, notifying them on stock outages or low on hands as well as any other feedback given you through your day.
As dispatcher you will follow our credit return policy when items are to be picked up from a jobsite and brought back to Koopman Lumber. These policies are all returns of the jobsite within 72 hours. All special-order items are to be picked up only when you have a ticket that is entered by our credit return specialist.
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