Job description

Role Summary

Create a positive experience by providing excellent customer service to members and guests.

Primary Responsibilities and Tasks:

• Greets everyone who enters the facility.
• Provides outstanding customer service to members and guests.
• Obtains liability waiver for all non-members working out.
• Understands and processes all paperwork accurately and timely.
• Properly handles all customer questions, requests, concerns and complaints, both in person and on the telephone.
• Becomes adept with all club operations.
• Familiarizes self with all club history, philosophy and services.
• Familiarizes self with local competition, industry and nutritional products.
• Adheres to all company policies and club rules.
• Assists with daily cleaning responsibilities/maintenance of the club.
• Attends all meetings and training classes.
• Arrives to work properly dressed and prepared.
• Strives to increase education and job-related skills.
• Performs cross-training to achieve overall company goals.
• Complies with all policies and guidelines set forth in Employee Manual.
• Recognizes all interactions are sales opportunities, including in the pro-shop.
• Job performance is largely based on customer service, staff support, and sales transactions.
• Assists the fitness consultants and manager to achieve company goals.
• Promotes secondary sales with every interaction.
• Regularly promotes social events in and out of the club.
• All secondary sales transaction items must be scanned.
• Exceeds member expectations in service, maintenance, cleanliness and value.
• Encourages and assists all members to maintain a regular exercise program.
• Strives to address members by name.
• Effectively uses computer system to enter all Guests and Members.
• Properly uses computer system to enter all transaction and/or payments.
• Properly uses Notes system to ensure consistency and thoroughness of paperwork.
• Maintains proper cash control, through proper handling as well as accurate and consistent verification.
• Responsible for controlling proper inventory and supplements in club.
• Refrains from manipulating any software and/or hardware.
• Checks e-mail throughout the day for updates.

Skills and Competencies:

• Attention to detail
• Strong communication and time management skills.
• Self-starter - able to identify work that needs to be done and do it without being instructed to do so.
• Ability to type on the computer for extended periods of time.
• Ability to stand for long periods of time without sitting.
• Ability to communicate effectively verbally, non-verbally and in writing.
• Ability to bend and squat.
• Ability to lift and carry 45 pounds.

Job Type: Part-time

Pay: $14.00 per hour

Benefits:

• Employee discount

Shift:

• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Experience:

• Customer Service: 1 year (Preferred)
• Cashiering: 1 year (Preferred)

Work Location: One location

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