Job description

JOB DESCRIPTION

POSITION: Case Manager

LOCATION: Red Cliff Community Health Center

SUPERVISOR: Community Health Manager

SALARY: $18.00-21.00/ hour

THIS IS A REGULAR FULL-TIME NON-EXEMPT POSITION

JOB SUMMARY: This position is responsible for the coordination of appropriate, timely, and beneficial care. Utilizes established standards for case management to prevent disease or injury and promote quality health care outcomes. The priority is to promote teamwork within the microsystem to improve patient access, healthcare outcomes, and Covid-19 community recovery.

DUTIES AND RESPONSIBILITIES:

• Responsible for active management of patients.
• Collaborates proactively with all interdisciplinary team members with a patient care focus to facilitate and maximize client healthcare outcomes.
• Identification of population-based care needs and provision of care.
• Utilizes iCare clinical system to track, monitor and assure the appropriate follow-up of clients. Utilizes software packages and applications for ordering, scheduling and tracking patient care to ensure complete visits that max-pack for thorough care.
• Assists with making meaningful improvement to services, programs, and processes and/or organizational effectiveness.
• Knowledge of quality improvement models and process.
• Completes PDSA cycles of improvement when changes/improvements occur.
• Complete monthly, quarterly, and annual reports as required by Health Center Administration, and regulatory bodies. Maintain a record of all supporting documentation as required.
• Adheres to and supports facility policies, programs and activities.
• Maintain strict confidentiality and safeguard the privacy of patients in common areas of the clinic.
• Present a professional, caring image for the Health Center and its programs.
• Maintain a cooperative relationship with other Health Center staff and employees.
• Demonstrate tact, courtesy, and respect in communication and interaction with Health Center patients, visitors, and staff and with outside agencies and programs.
• Promote a working environment noted for effective cooperation and collaboration between programs, services, and co-workers.
• Dress appropriately to promote professionalism within the Health Center.
• Advance job knowledge and skills through continuing education efforts after approval of Health Center Administration.
• Responsible for communication within the department and across departments to ensure that information is shared for effective operations.
• Attend staff and other meetings, in-services, and other events as directed by supervisor.
• Responsible for maintaining a clean and safe environment.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.

SUPERVISORY AUTHORITY: None

KNOWLEDGE:

• Personal abilities and maturity to function in a fast-paced environment.
• Ability to interact positively with individuals in distress, and to deal appropriately with potential medical emergencies.
• Demonstrates good public relations and customer service skills.
• Proven ability to work as a team member.

QUALIFICATIONS:

• Minimum of high school diploma, HSED or GED required.
• Associate degree in Human Services or related field preferred
• One year experience connecting community members to resources, preferred.
• One year experience working with tribal communities, preferred.
• Holds current Healthcare Provider Basic Life Support certification or willing to seek certification within 90 days of hire.
• Must have a valid driver’s license, vehicle and appropriate vehicle coverage and maintain driver’s eligibility as a condition of employment. Be eligible to be put on the tribe’s vehicle insurance policy.

PERSONAL CONTACTS: Daily contact with clients, visitors, vendors, Tribal and Health Center Administration, and other Tribal program staff.

PHYSICAL REQUIREMENTS: The duties assigned to this position involve bending, stooping, lifting, and carrying. Items may be placed on overhead storage. Weights to be carried are usually less than 50 pounds.

WORK ENVIRONMENT: Red Cliff Community Health Center; office and clinic settings.

Exposure to hazards of the health care industry. Work setting must be maintained as a clean, non-smoking, well-ventilated area in compliance with all applicable safety regulations. All Tribal Buildings are smoke free.

TRAVEL REQUIREMENTS: Will be required to attend training and meetings both in state and out of state. May be asked to perform visits to patient homes.

BEHAVIOR AND ATTITUDE: The vision, goals and objectives of the Red Cliff Band of Lake Superior Chippewa requires that the employee performs in both a professional and personable manner. The manner in which the employee relates to fellow employees, customers and visitors is considered parallel in importance to technical knowledge and ability. Respect and consideration given to the dignity of each customer, visitor and fellow employee is a requisite of successful job performance. Any Behavior or Attitude that tarnishes the Name or Image of the Red Cliff Band of Lake Superior Chippewa will be subject to immediate disciplinary action up to and including termination.

Indian preference will be applied in the case of equally qualified applicants, but all qualified applicants will be considered.

This job description is subject to change at employer’s discretion, after consultation with the employee.

BEHAVIOR AND ATTITUDE: The vision, goals and objectives of the Red Cliff Band of Lake Superior Chippewa requires that the employee performs in both a professional and personable manner. The manner in which the employee relates to fellow employees, customers and visitors is considered parallel in importance to technical knowledge and ability. Respect and consideration given to the dignity of each customer, visitor and fellow employee is a requisite of successful job performance. Any behavior or attitude that tarnishes the name or image of the Red Cliff Band of Lake Superior Chippewa will be subject to immediate disciplinary action up to and including termination.

Indian preference will be applied in the case of equally qualified applicants, but all qualified applicants will be considered.

This job description is subject to change at employer’s discretion, after consultation with the employee.

APPLICATION SUBMITTAL REQUIREMENTS: The following items are required for this position:

• Completed Tribal Application, to include work history and references, available on the Tribal website.
• Tribal Background Investigation Disclosure; available on the Tribal website.
• Consent to Release Liability and Reference Information Form; available on the Tribal website.
• Resume, required; cover letter, optional.
• Post-secondary transcripts or certifications; if applicable.

POSTING DATE: April 14, 2023

DEADLINE: April 28, 2023 @ 4:00 p.m.

FOR FURTHER INFORMATION CONTACT:

Red Cliff Band of Lake Superior Chippewa

Human Resources Department

88455 Pike Road

Bayfield, WI 54814

www.redcliff-nsn.gov

(715)779-3700

The Red Cliff Tribal Council has a Drug Free Work Place Policy and adheres to the intent of the Drug Free Work Place Act. All new hires are subject to a drug test prior to starting.

All applicants for employment with the Red Cliff Tribe will be subject to the background investigation and other requirements of RCCL Chapter 43, and are under a continuing obligation to supplement this application for employment with information concerning any convictions that occur after commencement of employment with the Tribe.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

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