Job description
:
Blue Sprig is hiring a Care Coordinator for our Support Services Center. As an Care Coordinator, you will be the first step in changing the world for a child with autism. Our care coordinator will speak with caregivers to share the valuable services we offer, gathering information regarding the child’s needs and working through the onboarding process to ensure each client is able to receive services. Using a variety of client information systems, the Care Coordinator collaborates with caregivers and center team members to assess and resolve any case-related concerns and works to ensure the smooth processing of the clients’ information. The Care Coordinator will also gather all necessary paperwork and will work with various Support Services team members to obtain insurance benefits and any other important information. The Care Coordinator will be a caregiver’s first look at the valuable services we provide, and therefore will always display utmost customer service to families, clients, and team members.
Responsibilities:
Compensation: $18 - $20/hr based on experience
Role Type: Hybrid - Hours 8:30 - 5pm EST: Remote (Monday and Friday) In office at our Lake Mary, FL location (Tuesday - Thursday)
Preference will be given to candidates local to Lake Mary, FL and immediate surrounding areas:
Blue Sprig is hiring a Care Coordinator for our Support Services Center. As an Care Coordinator, you will be the first step in changing the world for a child with autism. Our care coordinator will speak with caregivers to share the valuable services we offer, gathering information regarding the child’s needs and working through the onboarding process to ensure each client is able to receive services. Using a variety of client information systems, the Care Coordinator collaborates with caregivers and center team members to assess and resolve any case-related concerns and works to ensure the smooth processing of the clients’ information. The Care Coordinator will also gather all necessary paperwork and will work with various Support Services team members to obtain insurance benefits and any other important information. The Care Coordinator will be a caregiver’s first look at the valuable services we provide, and therefore will always display utmost customer service to families, clients, and team members.
Responsibilities:
Responsibilities:
- Providing excellent customer service and adhere to the productivity and accuracy performance measures established for the department
- Coordinating services with client families via phone, mail, or electronic communications
- Using strong knowledge of BSP programs and services in order to field questions from client families in an accurate and knowledgeable manner.
- Exhibiting strong computer skills to ensure accurate processing
- Interview and assist client families with enrollment process and identifying requirements.
- Maintaining appropriate logs and reports according to professional, state and federal requirements
- Obtaining, reviewing and inputting onboarding information and referrals prior to the start of patient services
Qualificiations:
- Have a bachelor’s degree or the equivalent combination of experience and training
- Salesforce experience preferred
- Exhibit customer relations experience required
- Have a required 2 – 4 years of experience in the healthcare field or in a related area
- Possess experience assessing and solving problems by using excellent interpersonal communication, oral and written
- Have a working knowledge of commonly used healthcare concepts, practices, and procedures; specific experience in ABA preferred
- Are experienced in conflict management and resolution
- Demonstrate computer proficiency with Microsoft Excel, Microsoft Word and Internet Explorer, and other programs as implemented
- Show knowledge of insurance pre-certification requirements and Benefit and Eligibility checks with multiple insurers.
- Are able to discuss client liability under stressful conditions while maintaining a positive patient experience
- Have knowledge of medical terminology, able to read and interpret physician orders and clinical documentation. Experience in healthcare environment preferred
- Are able to communicate cooperatively and constructively with client families, co-workers, administration, other FAC team members, providers, community agencies and referral sources
- Consistently maintain HIPAA requirements
- Compassionate, puzzle solver mindset
Benefits:
- Excellent onboarding/training and ongoing support
- Positive work environment
- Cross-training opportunities
- Competitive salary commensurate with experience
- Retirement Plan
- Health, dental, vision insurance
BlueSprig is an Equal Opportunity Employer. BlueSprig aims to be an inclusive and equitable employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment decisions are made on the basis of qualifications, merit, and business need. At BlueSprig, we level the playing field for all.
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