Purpose

Responsible for working with internal business groups on reviewing, analyzing, and evaluating business processes,

business systems and user needs to achieve process and change improvements and to improve overall business results.

May specialize in one or more of the following areas: business process analysis and reengineering, change management

and measurement, and/or process-driven systems requirements.

Major Tasks

• Plans, performs and implements process improvement and/or change management initiatives.

• Develops and implements processes to establish and maintain quality standards of existing products and services.

• Develops policies, methods and procedures to supporting and lending to improvement of business processes and in

support of change management.

• Provides consultation on the use of re-engineering techniques to improve process performance and product quality.

• Ensure that changes are deployed in a consistent, timely fashion that manages the risk of change, minimizes disruptions

to the target environment, and provides a framework to ensure that changes are successfully implemented

• Researches best business practices within and outside the organization to establish benchmark data.

• Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable and

quantifiable business process improvements.

• Develops and authors methods and procedures / job aides, processes and other formalized documents based on

business requirements.

• Determines how new information technologies can support reengineering business processes.

• Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.

Diagrams and evaluates existing processes.

• Measures performance against process requirements.

• Organizes, leads and facilitates cross-functional project teams.

• Has mutual ownership and accountability with business partners on the systems and tools they support.

• Understands the interdependent architectures, systems and services between multiple functional areas in the Field and

at Corporate.

• Successfully builds and manages relationships between various field and corporate contacts to fully meet their business

process and change management needs. This includes defining policies, methods & procedures and best practices.

• Performs troubleshooting of technical and business processes

• Understands the implications and applications of emerging technologies along with non-technical processes

• Delivers presentations and training courses including measurement, analysis, improvement and control.

• Plans, performs and implements process improvement and/or change, event, incident, configuration, root cause or asset

management initiatives.

• May be responsible for facilitating meetings and presentations to senior leadership

• May develop the planning, organization, implementation and monitoring of management processes, tools, risk, issues,

opportunity management.

• May develop analytical tools and models of complex operations systems and processes

Qualifications

Required

• Requires working knowledge of engineering or related processes, development of methods and procedures.

• Demonstrated problem solving and analytical thinking skills.

Preferred

• BS/BA degree in related discipline strongly preferred (i.e. Engineering, Computer Science, or similar technical degree).

• Experience in telecommunications industry desired.

• Change management and process improvement experience preferred.

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

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