Job description
JOB OPPORTUNITY AVAILABLE FOR
**** Full-Time-Call Center Specialist (MUST be Bilingual English/Spanish)****
Charter Oak Health Center promotes healthier communities by providing quality, safe, patient-centered health care services in medically under-served areas, regardless of ability to pay.
At Charter Oak Health Center, we like to think globally and act locally. While serving our community, we are committed to becoming a model for other health centers to emulate. Our mission guides our work every day.
Charter Oak Health Center is seeking employment of a Call Center Specialist who is eager to work in a diverse environment. This person must have passion to work in the underserved environment and must be a team player. The individual must believe in the mission and vision of Charter Oak Health Center in order to deliver top customer service.
SUMMARY OF JOB DESCRIPTION:
Responsible for full range of administrative support in an ambulatory health clinic setting providing duties for triaging phone calls, scheduling appointments, and maintaining patient and business confidentiality to ensure the needs of the internal and external customers are met while providing excellent Customer Service.
QUALIFICATIONS:
Professional Experience/Educational Requirements
- High School graduate or equivalent.
- Must have 1-2 year work experience in a medical/healthcare environment, physician office, ambulatory clinic, or healthcare call center.
Core Competencies/Skill Sets
- Bilingual (English and Spanish) Skill Required
- Must possess effective communication skills.
- Demonstrated effective verbal and written communication skills along with proper telephone etiquette.
- Working knowledge of Microsoft Office Software and basic computer skills.
- Must be able to follow and understand instructions, and react favorably in all work situations
- Knowledge of telephone systems.
- Experience utilizing a web-based computerized system for scheduling and Microsoft Office programs, Word and Excel.
- Able to efficiently function in fast paced work environment.
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