Job description
We are looking for a motivated Call Center Customer Service Representative to join our customer service department. You will be responsible for making both inbound and outbound calls to the customers. You should have a complete understanding of the products and services offered by the company. Also, you should be able to resolve customer queries and direct the urgent ones to the senior management.
Responsibilities
- Making daily inbound and outbound calls
- Listening and addressing customer queries
- Building a long-lasting business relationship with clients
- Maintaining and updating the record of all customer communications
- Providing clients with the necessary product information
- Processing customer applications and refund requests
- Escalating urgent queries to the senior management
- Making follow-up calls
- Informing clients about promotional offers
- Maintaining and updating call logs
- Responding to customer emails
- Calling clients to obtain and verify relevant information
- Managing customer database
Requirements
- High School or Equivalent
- Proven work experience as a Call Center Customer Service Representative.
- Knowledge of customer service practices and guidelines
- Highly detail-oriented and organized individual
- Excellent communication and interpersonal skills
- Ability to handle stressful situations and maintain a calm composure
- Good computer skills
- Strong time management and multitasking skills
- Ability to work independently and collaboratively with the team
- Having an eye for detail and good listening skills
- Ability to offer excellent customer service
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