Business Development Director
Location: Charlotte, NC

Summary
The Business Development Director is a highly motivated self-starter who will provide strategic sales initiatives and ongoing support to the market. The qualified candidate will engage in marketplace sales activity and work closely with the Vice President on lead generation, sales activities, and proposal generation. The role requires superior planning, communication, and business development skills together with the ability to effectively collaborate with various internal senior associates to effectively close sales and achieve targets.
I. ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for the ongoing development and implementation of new client development.
• Execute our sales strategy to obtain residential community management contracts that meet the NHE client?type strategy.
• Assist in the growth of current market territories by attending and planning business development meetings as requested.
• Manage and directly participate in the sales process; deliver sales presentations to prospective clients.
• Continually seek out innovative ways to communicate our value to prospects and existing clients.
• Monitor competition and keep on top of industry trends, report findings to senior leadership team.
• Manage sales process through utilization of CRM ? entering and updating lead/opportunity information, documents, generation of sales follow up schedule, and lead/opportunity communications.
• Collaborate with other team members and participate in preparation of proposal (RFP) responses.
• Identify growth opportunities within existing communities; manage and lead the internal sales process.
• Identify growth opportunities with new construction communities; manage and lead the internal sales process with developers, home builders and ownership groups.
• Proficient and effective at giving client presentations and closing deals.
• Coordinate and/or participate in the strategy of sale presentations including internal preparation of materials, team member attendance, pre and post meeting conference calls.
• Provide support to community management team as dictated by market needs and staffing levels
• Other initiatives as identified by senior leadership.
• Attend both internal and external business development meetings and / or events, which may include but is not limited to; industry conferences and meetings and company hosted business development events, which may occur after hours.
• This position is one of “active” selling and has the responsibility to attend both internal and external business development meetings and / or events, which may include but is not limited to; industry conferences and meetings and company hosted business development events. This may require travel and overnight stays.
• Capable of working extended hours, to include evenings, weekends, and holidays.

II. KNOWLEDGE, SKILLS, AND ABILITIES

• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays.
• Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances.
• For safety reasons, employees must remain alert to working conditions and aware of safety, health, and environmental concerns.
• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.
• Possess excellent grammar, spelling and proofreading skills.
• Must have excellent verbal and written communication skills.
• Demonstrates strong and effective customer service and relationship building skills:
  • Ability to be able to immediately develop rapport with a variety of personalities and “types” of clients and potential clients during and after the sales process
  • Ability to be “of service” to all internal customers, effectively working with multiple styles and influences that present unique needs and demands on the sales process

III. SUPERVISORY RESPONSIBILITIES
None
IV. QUALIFICATIONS

• Business development and/or operations experience or knowledge in residential homeowners’ association, condominium, or apartment management or a related industry is preferred.
• Critical thinking, complex problem solving, judgment and decision making ability.
• Strong verbal, presentation, and written communication skills. Ability to communicate and provide guidance to all employee levels.
• Must have strong proficiency in Windows and Microsoft Office, including but not limited to Word, Excel, Power Point and Outlook. Proficiency researching the Internet. Previous experience with financial and accounting programs preferred.
• Ability to work with sensitive or confidential information.
• Ability to work independently; capable of taking ownership of assigned tasks and to anticipate work requirements.
• Consistently perform at high levels in a fast?paced ever?changing work environment.
• Demonstrate good common sense, sound judgment, and a high ethical bar.
• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.

V. EDUCATIONAL AND/OR EXPERIENCE

• Bachelor’s degree plus a minimum of 3 years sales experience in a service related industry is preferred.
• CRM experience is preferred.

VI. LANGUAGE/MATHEMATICAL/REASONING ABILITY/OTHER SKILLS & ABILITITES
Ability to read and comprehend instructions, correspondence, memos, emails and contracts. Ability to write effective correspondence including emails.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
VII. PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. Must have finger dexterity for typing/using a keyboard. This position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary. Employee is frequently required to stand, walk and sit. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to see well enough to read faint or partially obscured writing or painting, with corrective lenses if needed. This position will alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting. Must be able to work in small and confined spaces for extended periods of time.
VIII. WORKING CONDITIONS AND ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The noise level in the work environment is usually moderate but often loud due to co-workers with loud voices which carry.I have read the above duties associated with the position of Business Development Director. I understand that the above list is not all-inclusive and that I may be asked to perform additional duties.
BENEFITS
All full-time employees are eligible to participate in our benefits program. NHE offers:

• 100% Employer Paid (Employee Only):
  • Health Insurance (HDHP)
  • Vision Insurance
  • Short-Term Disability
  • Long-Term Disability
  • Group Life Insurance
• PPO Health Insurance Plan offered
• Vision Insurance
• Short-Term Disability
• Long-Term Disability
• Group Life Insurance
• Health Savings Account (offered for HDHP plan)
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• 401k Retirement plan
• 12 Paid Holidays (includes Birthday Holiday)
• Up to 130 hours of PTO

About NHE, Inc.As a diverse real estate management company, we appreciate the importance that professionalism, caring service and relationships have on providing quality services to residents and property owners alike. We work to provide superior service by capitalizing on our vast experience, dedicated employees and investments in technology, training and certification.
Based in Greenville, South Carolina, NHE is a leader in homeowner association management services, multi-family and apartment management solutions, and consults with owners and operators to determine best practice operations.

EOE