This role will cover both Albany and Syracuse offices

The Branch Manager will provide management of company’s activities and functions relating to the ongoing service, repair, maintenance and retention of all Schindler and other products existing within our portfolio as well as driving all recovery efforts for units outside our portfolio in an assigned geographic span. The Branch Manager may also oversee the Modernization activities (sales and operations) in the same assigned geography, may serve as the local connection point (resources, support and P &L) for the related New Installations activities) as needed. In some geographies, the Branch Manager may also assume some sale or superintendent responsibilities. All this work is to be fulfilled in a manner which achieves customer satisfaction as well as the strategic business objectives of the region.

• Develop and execute annual office business operations plans and budgets for service, repair (and modernization in some cases) in support of the territory’s financial and non-financial objectives and support the implementation of territory quality and operations initiatives.

• Develop and execute a strategic, sustainable plan to deliver high quality service and grow loyalty with customers across all relevant product lines.

• Ensure coordination and execution on all product safety responsibilities/initiatives in partnership with Field Quality Excellence organization including execution of proper testing and technical training.

• Develop and maintain strong relationships with key customers and influential industry consultants through personal contact and staff assignments.

• As required, perform duties as a sales representative or a superintendent, depending on the structure of the local office.

• Grow portfolio unit count and value above market standards, with fixed price repairs driving the immediate business.

• Develop and execute market plan to direct the sale of company products and services for orders entered objective relating to price, volume, mix and market share across the various district load centers.

• Manage, mentor and lead a team to deliver and drive their KPI’s using appropriate performance management methods. Initiate procedures and leadership practices to create a business environment for participative management, including pro-active labor relations with local business agents.

• Plan, schedule and assign workload requirements interfacing skill levels of field and administrative personnel to the needs of the operation through PMS job elements, activities and performance reviews.

• Set expectations for Field Technician engagement by ensuring the completion of on-time installations, maintenance quality walks, route reviews, performance reviews and ride-alongs.

• Manage field service activities for parts inventory, company tools, vehicles and other fixed assets for most cost-effective results. Responsible for managing net working capital and overseeing appropriate asset management measures and billing procedures. Responsible for legal interface of procedures like collection efforts and contractual disputes.

Education:

• MBA or MA in related field
• BA/BS Business / Management / Engineering

OTHER SPECIAL REQUIREMENTS:

Possess overall knowledge of product and product application; installation and service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.

Five to ten years in various assignments within the Company, in the Elevator industry, or in another service oriented business. Experience managing a full P&L for an industrial company.

FUNCTIONAL/TECHNICAL EXPERTISE

Working knowledge of Microsoft Word, PowerPoint and Excel. SAP experience is preferred.

• Administer field resources to satisfy customer requirements for installation and service of products to Division objectives for quality, reliability and profitability.

• Allocation of human and financial resources for cost effectiveness and customer satisfaction.

• Recognizing internal and external changes occurring in business environment and adjusting the resource focus to capitalize on those changes.

• Persuasion is required both internally and externally.

• Must have the knowledge, technical and management skills, credibility, and negotiating and communication skills.

• Must possess self-confidence to meet the challenges.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or protected veteran status.