Billing Recovery Specialist

We are looking for a master multi-tasker with excellent communication skills and an upbeat attitude. The Billing Recovery Specialist will oversee all resident accounts and obtain payments for outstanding balances. These balances will be for rent, fines, move out damages, or any other fees incurred. Communication is critical in this role to follow-up on payment plans via text, email and phone. This is a great opportunity to gain an understanding of the inner workings of property management and real estate investing.

Are you tired of working a job where you’re looking at the clock every 12 minutes waiting for 4:00 PM to hit? Sick of the Sunday blues & experiencing the perpetual case of the Mondays? Tired of not being recognized for a job well done? If this is you, you have stopped scrolling at the right company.

Who We Are: Focus is one of the fastest growing property management companies in the country. Know why? Because we’re a team full of hard working, motivated people who want to disrupt how things are done in property management! Our mission is to improve our residents’ lives and provide them with a place they feel proud to call home. So, although we’ve grown 3900% since our inception in 2019, we’ve only just begun and don’t plan on slowing down!

Who we Aren’t: We aren’t your punch the clock, 9-5 gig that many of us can relate to. We aren’t micro managers who look to crush creativity and limit your potential. We aren’t a company that’s going to hold you back on what is possible rather one that encourages you to be brave and disrupt the norm!

Role: Billing Recovery Specialist

Reports to: Finance Leader

Compensation: TBD, based on experience

Location: Office is in Kaukauna

Benefits: Health, Dental, Vision, Short Term Disability, Accident, and Life Insurance. Paid Time Off. Company Events. Flexible Monday - Friday Work Schedule. Hands-on Job Training. Free Coaching and Development in Personal Finance and Real Estate Investing after Probationary Period. And the Incredible Feeling of Fulfillment from Making a Difference in the Life of Others While Achieving Your Dreams and Goals.

What does Success Look like?

To be successful in this role, you should be professional, polite, organized and attentive while also having attention to detail. The ideal person is always prepared and responsive, and willing to meet each challenge directly. You must be comfortable with computers, general office tasks, and excel at both verbal and written communication. Most importantly, you have a genuine desire to meet the needs of others.

What you have already achieved (Requirements)*

• Prior customer service experience.
• Must be proficient in Microsoft Office including Word, Excel, Google Drive, and Power Point.
• Strong attention to detail.
• Desire to be proactive and create a positive experience for others.
• Excellent verbal and written communication skills and professional demeanor
• Ability to work independently and also with a team, manage large workloads, and keep deadlines

What you are great at (Responsibilities):

• Collecting, tracking, and managing delinquent accounts
• Properly scan, upload and file all 5 day legal notices to delinquent resident’s online portal
• Accurately post all necessary paperwork to file an eviction
• Partner with the legal team on any lease violations
• Ability to create payment plans, receive and enter receipts into the system
• Answering phone calls from residents and helping to problem solve issues
• Handling office tasks, such as filing, generating reports and monthly communication
• Communicate effectively with all residents through email, phone and text to help answer questions, create payment plans and diffuse situations when needed
• Efficiently process move outs through system and complete analysis of inspections collected
• Manage spreadsheets on a daily basis to ensure accuracy with scheduling timeframes
• Complete security deposits and operating procedure around issuing and collecting payments
• Utilize our system to log, track and efficiently process all documentation
• Exemplifies Focus PM’s Core Values
• Positive Attitude, Hard-working, and ability to adapt and grow within the company
• Excellent time management and multitasking skills to complete all work tasks

Who you will work with :

• A motivated top-level Leadership team
• A CEO/Founder that is an experienced and strategic entrepreneur
• 70+ high energy, positive, incredible team members

What you are motivated by:

• A fast paced work environment. Our company has grown exponentially and the right candidate has to have the ability to adapt to changing processes, procedures and goal expectations.
• An amazing team and culture that trusts each other, communicates effectively and is committed to reaching company goals and objectives.
• A culture that is focused on developing and investing in team members.
• Work place and role autonomy. Having a voice in the progression of your role and creating efficient processes.

We are looking for ROCK STARS to join our team. Are you driven for greatness? If so, we may be a perfect match! If you feel that you have the drive, knowledge, skills, and experience to truly be successful in this role, we want to hear from you today!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time