Requisition No: 799310

Agency: Economic Opportunity

Working Title: 799310-BENEFITS PROGRAM SUPERVISOR/ANALYST-SES - 40043114

Position Number: 40043114

Salary: $38,429.56 - $45,000.00

Posting Closing Date: 04/14/2023

JOB TYPE: FULL TIME / CS
POSITION LOCATION: Tallahassee, FL (relocation benefits are not available for this position)

BENEFITS PROGRAM SUPERVISOR/ANALYST-SES

OPEN COMPETITIVE

www.floridajobs.org/

Our Organization and Mission:

The Florida Department of Economic Opportunity (DEO) works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at DEO for positions that fit their skill sets.

The Florida Department of Economic Opportunity is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let DEO’s mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:

The Benefits Program Supervisor/Analyst - SES is a leadership member in the Process Management Unit within RA Division of Workforce Services. This position oversees the Claims Support Unit in Orlando.

The Difference You Will Make:

DEO is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

DEO encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with our Office of Human Resources Training and with our Division of Workforce Training Unit. In accordance with DEO’s Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and also exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of DEO's available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

Where You Will Work:

Orlando is a magical city that is known for its warm weather and hospitality. With the moniker “The City Beautiful” there’s an incredible mix of fun things to do in Orlando that make it an ideal place to work, play and live. Central Florida sees around 60 million visitors a year who are all drawn by its family friendly atmosphere, amazing restaurants, I-Drive shopping and of course it’s world-famous theme parks Disney World, Universal Studios, Sea World. When not at the theme parks, you will find Orlando is home to several nature trails, nearby springs and over 100 lakes. Orlando is also one of the fastest growing metropolitan areas in state with major job industries in hospitality, health care and technology. From major sporting events to its cultural arts and theater performances, Orlando has something for everyone.

Tallahassee is Florida’s Capital City and continues to grow by attracting development and new businesses. Tallahassee is a mid-sized city in the heart of Florida’s Big Bend. DEO’s main office is located in Downtown Tallahassee, the political epicenter that draws in visitors each year to visit the state’s Capitol. Each spring, the legislative session opens, and people pour in to see the Florida Legislature perform business and approve the state’s annual budget. Being in Tallahassee will guarantee you an experience vibrant with a unique experience, professional growth, entertainment, and culture.

Tallahassee is:

• Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources (https://talgov.com/ )
• Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC).
• Approximately 22 miles from the nearest beach ( https://choosetallahassee.com/beaches-near-tallahassee/ )

• Within a state having no state income tax for residents of Florida

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Pay:

$38,429.56 - $45,000.00 annually

Your Specific Responsibilities:

Supervisory employees are those who spend the majority of their time communicating with, motivating, training, and evaluating employees, and planning and directing employees’ work, and who have the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action, including all employees serving as supervisors, administrators, and directors, in accordance with Section 110.205(2)(w), Florida Statutes.

The role of this position is to serve as the front-line supervisor of staff, providing administrative assistance to contact center managers with operation of the State of Florida Re-employment Assistance (RA) Program contact center functions.

ADMINISTRATIVE: Ensures adherence to regulations, processes, and operating procedures of the Reemployment Assistance (RA) Program. Ensures staff assist claimants in maintaining RA claims including benefit payment requests, fact-finding, and answering questions. Monitors the staff’s daily assignments. Reviews agents’ decisions regarding claimants’ concerns and verifies that appropriate actions were taken regarding RA determinations and/or issues. Intervenes as necessary on issues that impact the claimants’ ability to access claim information housed in the Re-employment Assistance System (RAS). Reviews investigation results regarding the RA Appeal Process and takes corrective action as needed. Reviews decisions regarding adjudication issues and determinations and forwards for corrective action as needed. Distributes and ensures daily assignments and work schedules developed by the Workforce Management Team are followed as well as maintaining timesheet compliance and accuracy. Responsible for authorization of leave and attendance records. Prepares position descriptions, performance appraisals, and procedural changes due to modifications in the work of the unit, the reemployment assistance law and department rules. Assists in conducting interviews.

Required Knowledge, Skills, and Abilities:

• As operational needs change, the incumbent is required to have the flexibility to adjust as needed to support business and leaderships needs during the hours of operation.
• Strong organization, time management and multi-tasking skills with a strong knowledge and understanding of program requirements and compliance restraints.
• Knowledge of the principles and practices of management and supervision.
• Knowledge of the methods of data collection and analysis.
• Knowledge of reemployment assistance law, rules, policies, and procedures.
• Knowledge of basic public relations principles.
• Ability to effectively utilize Microsoft Office with strong knowledge in Outlook, Excel and PowerPoint.
• Ability to manage a reemployment assistance program.
• Ability to supervise people.
• Ability to determine work priorities, assign work, and ensure proper completion of work assignments.
• Ability to effectively communicate verbally and in writing.
• Ability to establish and maintain effective working relationships with others.
• Ability to understand and apply applicable rules, policies, and procedures relating to management of a reemployment assistance program.
• Ability to collect and analyze data relating to the management of a reemployment assistance program.
• Ability to deal with the public in a courteous, tactful, and effective manner.
• Ability to prepare reports relating to a reemployment assistance program.
• Ability to work independently.
• Ability to solve problems and make decisions.
• Ability to develop training materials and train others.

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state and national law enforcement records.

Minimum:

• Duties and responsibilities of this position must be performed at the official work site of the Department.
• Some travel may be required.

Preferred:

• At least 4 years of experience in Reemployment Assistance and/or Workforce Services.

• At least one year of experience working in a supervisory or leadership role that involves mentorship, coaching, and training team members.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.