At FOI our goal is to provide our patients with world-class orthopedic care.

Our mission of providing the best care encompasses not only the care the physician provides, but all medical and administrative aspects of the patients encounter with Florida Orthopaedic Institute (FOI) as well. Every staff member plays a vital role in this mission. We take pride in receiving the Patriot Award from the Department of Defense for the support that we give to National Guard and Reserve members who are employed by FOI. We are committed to encouraging a culture of inclusion reflective of the communities we serve, and we provide equal opportunity to all. Florida Orthopaedic Institute conforms to the spirit as well as to the letter of all applicable laws and regulations.

What we offer:

• Full time opportunities available, with room for career growth and advancement.
• Excellent job security and stability, to promote an optimal work life balance.
• Be part of this dynamic and growing high level Patient Services team!

In this role you will:

Be responsible for providing leadership and guidance to the Benefit and Authorization staff. The Benefit and Authorizations Supervisor will be responsible for maintaining a smooth flow of benefit verification and authorization for all office visits ensuring the verification and authorizations are completed in a timely manner. The department is centralized at the OAWF Clearwater location.

Key Responsibilities:

• Oversees all aspects of the Benefit/Authorization Department and reports directly to Patient Services Manager.
• Completes weekly departmental statistics.
• Oversees all benefit/authorization staff and assists with any problems, questions, or concerns.
• Monitors the volume of work to ensure it is distributed evenly among the Benefit/Authorization Reps.
• Authorizes and monitors Benefit/Authorization staff PTO requests, to ensure proper coverage.
• Monitors and corrects staff time cards for missed timecard punches.
• Completes and presents Benefit/Authorization staffs 30, 60, 90 and annual evaluations.
• Counsels and performs disciplinary actions with the Benefit/Authorization staff members.
• Oversees staffs attendance, lunches, and breaks.
• Ensures staff is working five days ahead on obtaining and entering benefits and authorizations.
• Ensures Authorization Representatives cancel appointments according to policy due to no
• authorization prior to office visit.
• Ensure staff is following FOI policy and procedures.
• Ensure staff have completed all add on patient accounts for next days clinic.
• Handles escaladed calls from patients and providers.
• Keeps Benefit and Authorization staff informed of any issues or new polices or procedures.
• Keeps Patient Services Manager informed of any issues or problems that need further attention.
• Interview and hire new Benefit and Authorization Representatives.
• Complete necessary paperwork relating to hiring new staff. (Personnel requisitions, IT login requests, internet sign on requests, etc.)
• Ensures staff are completing minimum number of yearly customer service classes.
• Coordinates staff training with the Benefit and Authorization Lead.
• Ensures staff receive training, re-training and continued training as necessary.
• Orders departmental supplies when necessary
• Sign off on training checklist for new Benefit and Authorization reps.
• Create and maintain policy and procedures for the Benefit and Authorizations Department.
• Creates How To documents for the Benefit and Authorizations Department.
• Provides motivation to the Benefit and Authorization Representatives.
• Holds monthly meetings with the Benefit and Authorizations staff.
• Assure compliance with all company plans, policies and procedures set forth by the Florida Orthopaedic Institute
• All other duties as assigned

About You:

• High School Diploma
• 2 years experience in a medical field dealing with insurance verification and authorization.
• Must be multi-tasked, organized and a self- motivated individual.
• This person must have excellent verbal, written communication skills along with strong computer skills and knowledge, to include Microsoft Office products.
• This person must have intermediate data entry skills.