Job description

About us

Haven Savings Bank is a Community Bank made up of 9 Branches and 2 Back-office locations.

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Are you passionate about providing excellent customer service? We are looking for enthusiastic, customer service-oriented candidates to be the face of Haven Savings Bank to our branch customers.

As a Teller at Haven Savings Bank, you will play a vital role in our customer's banking experience. You will champion our Service Excellence culture, assisting customers with product, service education and identifying opportunities for referrals to our Customer Service Representatives. You will perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience.

JOB DESCRIPTION

Summary/Objective
The Teller receives and pays out money, as well as accurately keeps records of money and negotiable instruments involved in a financial institution's various transactions. The Teller meets the needs of customers by providing quality service.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit.

2. Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices.

3. Process savings withdrawals. Cash checks: verify endorsement, receive proper identification and ensure validity.

4. Identify counterfeit currency.

5. Answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.

6. Cross-sell bank products and services.

7. Refer customers to the proper department for issues that cannot be resolved at the Teller line.

8. Count and roll loose coins.

9. Accept loan payments: verify payment amount and issue receipts.

10. Buy and sell currency from the vault as necessary, ensuring that Teller drawer cash limits are not exceeded.

11. Ensure Teller station is properly supplied.

12. Accept county property tax payments

13. Balance and update savings passbooks and close accounts when requested.

14. Follow procedures for removing accounts for dormancy.

15. Balance drawer daily, including periodic batching of cashed checks.

16. Redeem U.S. Savings Bonds.

17. Maintain appropriate currency logs.

18. Follow all bank policies, procedures and all BSA compliance requirements.

Competencies

1. Customer/Client Focus

2. Decision Making

3. Technical Capacity

4. Stress Management/Composure

5. Thoroughness

6. Communication Proficiency

Physical Demands
Position requires manual dexterity, the ability to lift files and open filing cabinets. This position requires bending, stooping or standing as necessary.

Behavior Standards

1. Ability to work professionally with bank customers and staff

2. Display courtesy and attentiveness to both customers and co-workers

3. Flexibility/Willingness to change as job evolves and daily schedules require

4. Recognition of customers, greet with a smile and use customers name whenever possible

5. Upon completion of Customer’s transactions – ask customers if “there is anything else I can do for you today” if not, “Thank you and have a nice day” (Sample Language)

6. Patience and understanding with difficult customers

7. Team Player

Position Type - Full-time position

Work Hours

· Monday, Tuesday, Wednesday, Thursday, and Friday 8:45am – 4:00pm

· Saturdays: 8:45am – 1:00pm (Rotation) (Paid time and a half for all Saturdays worked)

Preferred Education and Experience

1. Teller Banking experience preferred

2. Customer service banking experience

3. Previous cash handling experience

4. High school diploma or equivalent

_____________________________________________________________________________________________

This job description is not an employment agreement or contract, implied or otherwise. HAVEN SAVINGS BANKmaintains “at will” employment.

This document describes the position currently available. It is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with it. Haven Savings Bank reserves the right to modify duties or job descriptions at any time. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance the workload.

Haven Savings Bank is committed to the principles of equal employment opportunity and prohibits discrimination in hiring, promotion and terms and conditions of employment on the basis of race, creed, color, national origin/nationality, ancestry, religion/religious practices or observances, age, sex, gender identity or expression, affectional or sexual orientation, marital status, civil union status, domestic partnership status, disability or perceived disability, atypical hereditary cellular or blood trait, genetic information, and status as a veteran or disabled veteran of, or liability for service in, the Armed Forces of the United States.

Job Type: Full-time

Pay: $36,000.00 - $37,000.00 per year

Benefits:

• 401(k)
• 401(k) 6% Match
• 401(k) matching
• Dental insurance
• Dependent care reimbursement
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Parental leave
• Prescription drug insurance
• Tuition reimbursement
• Vision insurance

Experience level:

• No experience needed

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Secaucus, NJ 07094: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Cash handling: 1 year (Required)
• Banking: 1 year (Preferred)
• Customer service: 1 year (Required)

Work Location: In person

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