Job description

The Background Technician (Writer/Reviewer) is primarily responsible for successfully delivering pre-employment screening and other employee background investigations as requested by PSC clients. The Background Technician performs a wide range of screening and investigative duties in support of the Investigations Team. Primary emphasis is on completing pre-employment screening and other employee background investigations as requested by PSC clients. Duties include form reviews, scheduling investigations, monitoring investigations, reviewing draft reports, and other program duties such as monitoring assigned case loads, proper data entry, and other assigned analytical and administrative duties. Other assigned duties include writing and reviewing final investigative reports.

To be successful in this role, you must be willing to learn and understand federal laws and regulations regarding investigations, interviewing techniques, criminal history records and Privacy Act information, through PSC provided training and resources. Your attention to detail must be on point when reviewing team deliverables with strong team and project management skills.

The ideal candidate for this position is someone who is great at technical writing, enjoys processing and organizing data, and makes sure that investigative reports are in accordance to the PSC contract agreements.

We are looking for a team member who wants to establish a long-term relationship with a fast-growing, successful company.

Experience you must have:

• Must have the ability to learn and understand federal laws and regulations regarding investigations, interviewing techniques, criminal history records and Privacy Act information, through PSC provided training and resources.
• Must have the ability to maintain and protect private information.
• Must have the ability to multi-task in a frequently changing consulting environment.

Background Technician Tasks For This Role:

• Perform all investigative duties in accordance with federal regulations and PSC policies and guidelines.
• Verify that all inquiries have been completed to the specifications of PSC contract agreements for law enforcement positions.
• Review information obtained from investigative forms for completeness and work with the client to obtain complete investigative forms.
• Notify the appropriate officials if serious derogatory information is identified before the final investigative report.
• Maintain investigative information in the PSC database
• Ensure that all required documentation for investigative files is organized, accurate, complete, and submitted for approval promptly.
• Review investigative reports for completeness, grammar, and spelling.
• Answer Client questions and inquiries in a timely and professional manner.

Requirements:

• Must be available to work Full-time, 40 hours per week
• Must be able to be credentialed through the NM Private Investigator’s Board. Licensing fee and application will be coordinated by PSC.
• Must pass an employee background check(s) as a condition of employment and pre-employment
• Must continue to participate and successfully complete training programs identified as essential for the position as needed.
• Experience in computer software programs in the MS Office environment; MS Word and Excel.
• Must be able to communicate effectively with the clients, team, and PSC management
• Must have keen attention to details when writing and reviewing investigative reports
• Must be good at technical writing, enjoys processing and organizing data

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Work Location: In person

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