Automotive Dealership Service Center BDC Representative
Job description
Leader Automotive Group is a wholly-owned subsidiary of AutoCanada, a publicly-traded company. Leader Automotive is AutoCanada's first footprint into the U.S. market, and we currently have 10 dealerships consisting of 23 different franchises and approximately 800 employees. We have a strong presence in the Chicagoland area, with 8 dealerships and 2 more located in central Illinois. We are searching for talented individuals to begin a new and exciting legacy in the U.S. market.
We are currently searching for a reliable and customer-focused candidate to join our team as a Customer Representative / BDC Rep for our high-volume Service Center. If you are detail-oriented and have a passion for excellent customer service, we'd love to speak to you. This job could be the best move of your career.
Benefits
- Health, Dental & Vision Insurance
- BCBS Health & Wellness Discounts/Programs
- Life Insurance
- 401(k)
- Paid time off / Vacation
- Growth / Advancement Opportunities
- Employee Vehicle Purchase Policy
- Above Average Industry Pay
- Publicly traded organization/stability
- Employee referral bonuses
- Generate and follow up with customer service orders
- Handles incoming phone calls
- Be responsible for upcoming events that we have
- Administer target emails, campaigns, and newsletters
- Handle leads and appointment setting
- Conduct parts and service retention marketing
- Conduct internal CSI calls and emails
- Resolve and manage dealer reputation issues
- Set appointments for prospective and current customers to meet with a member of the service team
- A high volume of customer inquiries through phone, email, text/chat per sales and service
- Update client information in our CRM Report daily
- Follow-up with:
- Existing customers
- Prospective customers
- Missed canceled customers
- Customer satisfactory surveys
- Product knowledge/functions are essential with all the different vehicles daily
- Maintaining daily contact target/appointment target
- Working in a positive team environment
- Successful Customer Care Representatives MUST have excellent telephone skills.
- Self- Motivated and Energetic
- You, as the Representative, can build rapport with the customer instantly.
- A friendly/professional demeanor with excellent written and oral communication skills
- You MUST enjoy the phone and be willing to help customers overcome objections to setting the appointment.
- Strong organizational skills with the ability to multi-task and meet daily goals
- Follow up with customers effectively
- Cold calling/Call center skills
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