Job description
- Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.
- Display a good sense of initiative, able to plan and prioritize, display strategic thinking, and champion change in an effective manner.
- Take pride in work and strive for excellence.
- Take responsibility for performance and complete all assigned tasks and meet deadlines.
- Training and Developing: Help teach others training content through consistent roleplay and coaching. Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job. Monitor and assist the Store Manager with the training and development for store associates. Complete quarterly goalsetting for personal development.
- Coaching and Feedback: Clearly articulate strengths, goals and opportunities. Show critical thinking capabilities and is solution oriented. Utilize company tools to create a 360-degree coaching culture.
- Exercise strong written and verbal skills.
- Adapt communication skills upwards, laterally and to their team.
- Demonstrate ethical conduct when completing job duties.
- Promote the organization’s business goals and adapt flexibly to change.
- Collaborate effectively with team.
- Manage personal timecards to ensure payroll accuracy.
- Maintain Tumi University Training.
- Adhere to all company policies and procedures.
- Ensure the store follows the visual guidelines and directives.
- Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies.
- Ensure a consistent superior client experience.
- Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.
- Value a collaborative environment.
- The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties.
- Have strong sales and client experience, preferably in the luxury market.
- Can demonstrate proven success in meeting sales goals and achieving KPI’s.
- Have a strong sense of integrity and an ability to lead by example.
- Have strong time management skills.
Tumi offers full-time employees a comprehensive benefits package, including medical and dental insurance with partial employer contributions, vision insurance, company-paid basic life insurance, Accidental Death & Disability Insurance, Life insurance, 401(k) with a company match, commuter benefits, an employee discount, tuition reimbursement, an Employee Assistance Program (EAP), a generous vacation policy, an employee discount, and access to training.
Retail Store Associates may be eligible to participate in the quarterly sales bonus program. Store bonus payout eligibility is determined by performance to the quarterly sales plan.
- This job description is not an exhaustive list of all functions that may be required, and this description may be subject to change. Nothing in this description restricts TUMI’s right to assign or reassign duties and responsibilities to this position at any time. Employees or applicants who believe they need a reasonable or religious accommodation should request one from management or Human Resources. The Company complies with all applicable accommodation requirements.
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