Position Overview

Assistant Credit Manager is responsible for processing to secure payment for all tendered guest/Group/Catering accounts. Respond in the best interest of the hotel to every internal and external guest inquiry and/or request. Works closely with various operating departments responding to guest payment needs while ensuring timely payment to the hotel within hotel policies. Will perform some additional responsibilities in absence of the Credit Manager.

As Assistant Credit Manager at The Beverly Hills Hotel and Hotel Bel-Air, here are just some of the great benefits you will receive:

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  Complimentary stays with breakfast included in all 9 Dorchester Collection hotels – stay twice a year at each hotel!

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  50% off at bars and restaurants within all of our Dorchester Collection hotels

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  World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)

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  Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala

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  Free Meals on Duty OR Workday Lunches in the form of a prepaid contactless card

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  Exclusive Access to a discount platform featuring 1000s of retailers

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  Competitive Medical, Dental, Vision Benefit

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  Competitive retirement scheme

• Assist and Aid in enforcing hotel credit policies

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  Maintain support for all open receivable balances. Prepare reconciliation on demand

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  AR Front Office Transfers; Individual billing

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  Review Open Balances; Post all charges and allowances when needed to settle accounts

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  Prepare Catering Billing-HBA

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  Prepare Group Billing - HBA

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  Payment Refunds

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  A/R Payment Application and Credit Card wire Payments

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  Credit Card Retrievals/Chargebacks

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  Guest Telephone Inquiry

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  Enter all billing information for future reservations (celopay)

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  Monitor and post payments to Pink Card accounts/House Accounts and Spa Accounts. Includes processing Yearly Membership Fees and Monthly revenue

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  Print monthly Statements

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  Special Projects as needed

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  Any other duties as assigned

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  Oversees Account Receivable Clerks in absence of Credit Manager.

QUALIFICATIONS REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

EDUCATIONAL AND REQUIRED SKILLS:
High School Diploma – College a +
Account Receivable and Credit background
Computer literate: Current version of Windows, Excel (Spread Sheets), Microsoft Word, Outlook and Hotel Information Systems.
10 key adding machines by touch
Phones
File maintenance

LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Accounting background a must.

REASONING ABILITY:
Must be alert and quick reasoning. Should be able to make management decisions for the best interest of the hotel. Ability to interpret instructions and guidelines set by the hotel’s policy and procedures.