Job description

Job Description:

This position is responsible for assisting the Community Manager in the financial administration of the community and, in some cases, oversight of the leasing staff on a day-to-day basis. They oversee the renewals, marketing, and the collection process.

Job Duties:

· Ensure that assigned properties within the portfolio meet targeted occupancy and financial targets as outlined in the budget.

· Manage resident complaints, concerns, and requests in a timely manner to ensure resident satisfaction with management. Offer creative solutions to resident issues and ensure a resolution.

· Collaborate with the Community Manager on approved renewal offers and retention plans. Take a leading role in managing the renewal process and ensure that all renewal offers, follow up and resident events are planned monthly.

· Submit service requests and follow up with maintenance on progress and completion to ensure the highest level of customer service.

· Consistently enforce company policies and oversee the leasing and maintenance team members as assigned by the Community Manager.

· Work with Community Manager on utilizing marketing strategies to secure traffic (competitive rental rates, promotions, locators, etc.)

· Greet prospects and take an active role in leasing efforts for the assigned portfolio.

· Process applications for approval (i.e., credit check, rental history, etc.) and prepare leases.

· Secure new residents’ signature(s) on appropriate paperwork prior to move-in. Orients new resident(s) to community (turn over keys, reviews community rules, regulations, and procedures, point out mailboxes and review amenities, etc.).

· Maintain accurate records of all community transactions and submit on a timely basis (rent rolls, delinquency reports, move-in/move-outs, etc.).

· Manage the delinquency and collections efforts for the portfolio per company standards with the support of the Community Manager.

· Ensure all administrative paperwork, including daily activity reports, are accurate and submitted on time as assigned by Community Manager.

· Inspect apartments at move out and prepare move-out deposit accounting.

· Assistant Managers may be required to assist in special projects or activities designated by the company.

Qualifications:

· Requires a minimum of 2 years' experience in a multifamily, military or student housing environment.

· College degree preferred.

· Must have working knowledge of Microsoft Office Suite (Word, Excel, Outlook)

· Multifamily software applications

· Must have basic knowledge of Fair Housing laws.

· Strong attention to detail

· Excellent customer service

· Broad understanding of city and historical building codes

· Strong analytical and problem-solving skills

· Positive attitude and team player mentality

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year
• 2 years

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Edwardsville, IL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Required)
• Property management: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

caravetterealestate.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caravetterealestate.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, caravetterealestate.com is the ideal place to find your next job.