Job description
Rate: Depends on Experience
Hybrid role 2-3x a week onsite
Required
- Bachelor's degree in Geographic Information Systems, Computer Science, Computer Engineering, Information Technology, Mathematics or related degree. A combination of education, experience and training may be considered in lieu of a formal degree
- Ability to provide written documentation and correspondence on a single application
- Ability to develop and a present a plan to other members of the project team
- Ability to resolve/manage conflict within a team
- Ability to perform basic troubleshooting within a single application
- Understanding of ITIL concepts
- Self-motivated and directed, can define team direction
- Strong customer service orientation
- Ability to work in a team-oriented, collaborative environment
- This job's responsibilities may include task assignment to support, administer, or access systems
Key Job Responsibilities
- Perform troubleshooting for ArcGIS Software including ArcMap, ArcGIS Pro, ArcGIS Online and ArcGIS Enterprise
- Perform routine administration such as setting up new users
- Installing and configuring ArcGIS Desktop applications
- Edit and maintain Water Dept GIS data including Water and Sewer lines.
- Collect or verify field data using ArcGIS Collector
- Facilitate communication between end users and IT department
- Develop and maintain documentation pertaining to Mobile GR workflows and GIS data
- Monitor and coordinate resolution of ArcGIS service desk tickets
- Develop and maintain required reporting
- Learn complex application functions to facilitate issues
- Perform other related assigned duties as necessary to complete the primary job responsibilities as described above
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