Bring your passion. Build the future.

We are #hiring at DSM for:

Account Specialist

Location: Waukesha, WI (Hybrid)

What you’ll do

Be the primary contact for order management support in the Food & Beverage industry. Develop and deliver customer solutions that align with our business strategies and meet the highest standards of customer satisfaction.

We bring

• A competitive compensation package, with comprehensive health benefits
• A place to grow and develop
• A company that is science based, purpose-led and performance-driven in a corporate culture that values people and planet
• The opportunity to work on growing brands and build on a strong foundation
• The chance to make improvements and make an impact on the business

Your key responsibilities

• Primary contact for Food & Beverage order management support, coordinate order status, availability, pricing, and delivery to customers, and proactively communicate supply issues.
• Handle order entry, allocation, returns, invoice disputes, and credit adjustments.
• Collaborate with the Food & Beverage business unit and commercial management to ensure accurate and timely delivery commitments.
• Respond to web Live Help inquiries and record and follow up on customer logistics and quality complaints in a designated global database.
• Maintain customer web accounts in the Customer Portal and update contact information in SAP for customers and customer/material content.

You bring

• BA or BS degree, or equivalent experience, and be knowledgeable in SAP sales and distribution (SD) module functions, including invoicing, credits/debits, and return goods processes.
• Proficiency in Microsoft applications (Outlook, Word, Excel, PowerPoint) and internet portals is required.
• A strong understanding of production planning (PP), material management (MM), inventory management (IM), logistics, and ERP systems processes is essential.
• Minimum of 1-3 years' experience in related areas, such as marketing, sales, customer service, and technical services, with demonstrated knowledge of dietary supplements, food applications, and personal care preferred.
• Strong written and verbal communication skills, interpersonal and negotiation skills, conflict management skills, and organizational skills are necessary.

This position offers DSM Hybrid Working model, working in the office and the remaining weekdays at a home office.

About Manufacturing

With DSM Nutritional Product sites consistently proving that we have some of the best facilities in the world, it’s obvious that the Manufacturing team doesn't just talk about sustainability. We live it in everything we do. From large solar fields to biomass cogeneration plants, we put green electricity back into local grids while producing the high-quality products and solutions our customers need. We do it by continuously adapting our knowledge, skills and ways of working to meet the demands of our ever-changing world.

DSM NA is an Equal Opportunity and Affirmative Action Employer. DSM is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.