Job description
The University of New England (UNE) Library Services is seeking an Access Services Librarian to join our collaborative team, coordinating and managing all aspects of our Biddeford Campus Library Information Desk. This is a full-time, in-person role to begin on or after April 3, 2023. The position is based at the Jack S. Ketchum Library on our Biddeford Campus, working with undergraduate and graduate students, faculty, staff and the greater community. The successful candidate will have experience successfully managing customer service-oriented personnel and communicating and collaborating with colleagues on multiple, ongoing projects and responsibilities. Library experience and/or an MLIS are preferred, though a comparable combination of education and experience and a demonstrated willingness and ability to learn quickly will be considered.
This role is part of a team of professionals who work collaboratively within a team-based organizational structure reporting to the Dean of Library Services. The person in this position is an active member of the Library team and UNE community, and works with other units and programs dedicated to student success. UNE offers a competitive salary and generous benefits package including health, dental, and vision insurance, pet insurance, short and long-term disability insurance, 160 hours of paid vacation, 12 paid holidays plus 2 floating holidays, paid sick leave, personal leave, tuition benefits, employee assistance program, 8% retirement match, and more.
The University of New England prepares students to thrive in a rapidly changing world and, in so doing, empowers them to improve the health of people, communities, and the planet. With roots dating back to 1831, UNE is the largest private university in Maine and is one of the fastest growing private universities in the Northeast with strengths in the health sciences grounded in the liberal arts. Diversity, equity, and inclusion are core values, crucial to fulfilling our mission of promoting healthy people, healthy communities, and a healthy planet. We are dedicated to fostering a community in which all members feel a true sense of belonging and where their identities are affirmed and honored.
Responsibilities
- Develop and manage a team of 20-30 library student assistants per semester. Supervise, including hiring, scheduling, and training student workers in all circulation/reserve functions and responsibilities, with a strong emphasis on customer service.
- Oversee all circulation and course reserve functions using the libraries’ integrated system, including notices and billing. Maintain accurate patron and transaction records and coordinate delivery of library material between the two UNE campuses.
- Manage and maintain the libraries’ circulating and reserve collections, including shelving materials, repair, shifting, shelf-reading and inventory. Develop expertise in the libraries’ integrated system and serve as a staff resource.
- Manage and maintain welcoming and inclusive library spaces. Ensure equipment and furnishings are in good working order. Report maintenance and cleanliness issues or emergencies as necessary. Liaison with campus facilities, housekeeping, student affairs, ITS and other key departments.
- Work collaboratively with information desk team members to recommend, establish, and evaluate policies, procedures, and workflow, and increase the quality and efficiency of user services. Assist with general library operations and be cross-trained in specific areas. Collaborate with UNE faculty, staff and students to plan, coordinate and evaluate services, exchange information, and resolve problems.
Qualifications
Masters in Library Science and experience in public services and personnel management or a combination of education and experience from which comparable knowledge and skills are acquired. Prior experience in an academic library setting and familiarity with library circulation services preferred.
- Demonstrated experience in the management and supervision of employees with the ability to select, train, schedule, and manage employees performing all required duties and responsibilities with a commitment to providing exceptional customer service.
- Excellent verbal and written communication skills with a high degree of computer literacy. Ability to communicate and interact effectively with a diverse academic community. Familiarity with Innovative Interfaces Sierra Integrated Library System (ILS) or another ILS preferred.
- Excellent attention to detail and ability to create and maintain accurate records. Knowledge of the principles, organization, systems and philosophy of an academic library preferred.
- Ability to work cooperatively in a team-based management structure, initiate ideas and share information and knowledge to work productively with library staff. Ability to work independently, plan, organize, prioritize, and complete projects by target dates. Flexibility and ability to adapt to cyclical periods of intense work, prioritize and manage multiple concurrent projects. This position may be required to work occasional nights and weekends and to travel between campus locations.
EEO Statement Summary
Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits and will not tolerate discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors will not be permitted to have an adverse influence upon decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.
COVID Vaccination Statement (PLEASE NOTE)
In order to protect the health and safety of the UNE community, UNE requires all students enrolled in classes on our campuses and all on-campus employees to be vaccinated for COVID-19 prior to the start of employment. The University allows for religious and medical exemptions to the policy. If you believe you are eligible for a medical or religious exemption to the vaccine policy you may seek the exemption through Human Resources after receiving this conditional offer of employment. Please note that no person to whom the policy applies will be finally employed or permitted to work if they are not vaccinated unless they request an exemption and are granted one.
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