Northern Light Sebasticook Valley Hospital

Department : RHC - Pittsfield

Position is located: RHC Pittsfield

Work Type : Full Time

FTE: 1.0(40 Hours)

Work Schedule : No Hours Assigned

Summary :

This Assistant position is responsible for patient access services to include pre-registration, central scheduling, and possibly some prior authorizations while providing a high level of customer service to patients and the community.

Responsibilities :

• Obtain all pertinent information for the creation and completion of patient's account
• Enter all pertinent data and insurance information into the computer accurately, following QA guidelines
• Schedule all outpatient appointments via Cerner accurately and professionally
• Answer incoming calls using proper telephone etiquette per organizational service excellence standards- providing customer service to patients, routing calls appropriately or taking messages
• Confirm upcoming patient appointments on a daily basis
• Act as a liaison to all departments and personnel
• Document in the patient's chart all appointments and any information received from the "referred to" providers office
• Check schedules at least 24 hours in advance to allow for changes/contacting patients
• Utilize continuing educations, seminars, professional publications, and hospital in services to remain current in profession
• Pre-register outpatient admission
• Perform job within allotted time frames, using safe behavior and utilization of appropriate resources
• Understand and follow individual, department and hospital responsibilities to meet corporate compliance obligations
• Participate in annual In- service education
• Maintain a safe environment which includes knowing and understanding hospital and departmental policies and procedures
• Report and directly address identified environmental hazards when appropriate
• Report and directly address violations of patient safety policy and/or protocol when involved or observed
• Other duties as requested by Manager

Other Information :

Competencies and Skills

• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Education

• Required High School Diploma/General Educational Development (GED)

Working Conditions

• Potential exposure to abusive and/or aggressive people.
• Potential exposure to noise levels being uncomfortable.
• Potential exposure to noxious odors.
• Potential exposure to very hot or cold temperatures.
• Work with computers, typing, reading or writing.
• Lifting, moving and loading 20 to 30 pounds.
• Prolonged periods of sitting.