Bring Your Passion to the Forefront:

Patient Transportation Specialist

In this role, you will perform duties related to the transportation of patients, charts, specimens, clinical equipment, etc. between various areas of the Medical Center. You will report directly to the Manager of Patient Transportation Services and you will accept assignments, schedule changes and other instructions from the Transportation Services Dispatcher.

You’ll thrive in this position if you:

• Demonstrate PRIDE Values – you actively demonstrate UCMC values in your work and relationships. You encourage others to model the behaviors and proactively identify gaps.
• Strengthen Collaboration – you put the organizations interests and customer needs ahead of your own. You identify and create effective working collaborations with others; establish good interpersonal relationships by helping people feel valued, appreciated, and offer support. You present sound reasons and recommendations that link to the needs of those impacted; obtain agreement to support ideas; leverage win-win solutions to ensure others take action.
• Create Value – you gathers insights into what creates value; promote ongoing evaluation of the patient and customer circumstances, expectations and needs. You determine the processes, systems and behaviors that directly impact how the patient and customer feel. You proactively improve, through one’s role, the patient and customer experience; consistently positions the value of UCMC so the patient and customer recommend us to their family, friends and community.
• Deliver Results – you identify issues, problems and opportunities; proactively recognize the need for improvement. You work with others to develop a sense of common purpose; understand different perspectives on issues; gathers and examines information available. You generate alternatives - Create relevant options, including financial and resource implications, for addressing problems and opportunities. You select appropriate action - Formulate clear decision criteria; evaluates options by considering implications and consequences; chooses an effective option. You commit to implementation and work with a sense of urgency and a bias for action to implement the decision.

Required Qualifications

• High school diploma or equivalent.

• Requires proper body mechanics to provide minimal assistance to patients during transfers to/from transport equipment causing injury to self or patient. Body mechanics and assistance with transfers will be learned in 1 week of on-the-job-training.

• Requires the ability to properly use various pieces of equipment used in transportation operations (i.e. wheelchair, stretcher, IV poles, etc). Will be learned in 1 week of on-the-job-training.

• Requires the ability to locate patient care areas, various therapeutic services departments, and various diagnostic and testing departments. Will be learned in 1 week of on-the-job-training.

• Requires the knowledge to conduct tasks according to departmental standards for timeliness, safety, and communications.

• Requires the ability to properly use the telephone and pager system to communicate with the Coordinators regarding work status. Training will be provided on the job.

• Requires the ability to handle customer contacts with tact and courtesy.

• Requires knowledge of emergency procedures; training will be provided.