Job description
Belden is the leading signal transmission solution provider. As a global leader, we design, produce, and market system solutions tailored to the needs of mission-critical network infrastructure. Markets where are solutions are used include industrial and building automation as well as the broadcast industry. Belden offers innovative solutions for reliably and securely transmitting ever-increasing volumes of data needed for modern industrial applications.
As part of the Belden Group, Hirschmann Automation and Control GmbH offers innovative and high-performance networking components and intelligent wiring solutions for automation technology.
For the R&D department of Hirschmann Automation and Control GmbH in Neckartenzlingen, Germany, we are looking for a full-time employee with an indefinite contract as
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3rd Level Support Engineer (m/f/d)
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Your Responsibilities:
- Support L2-Support groups (CICs) worldwide
- Process tickets in HelpDesk system for Belden Brands (e.g. Hirschmann, Tofino, GarrettCom) and OEMs
- Prioritize tickets with Belden R&D teams (Germany, USA, Romania, India, China) and OEM vendor
- Reproduce customer issues in L3-Support lab and analyze them deeply in order to help R&D with bugfixing
- Support Productmanagement in all technical questions and customer visits##Visit customers worldwide to analyze and solve issues in customers' networks
- Regularly train L2-Support groups and Solution Architects worldwide
- Improve products through feedback from field experiences and through own proposals regarding devices and functions.
- Work together with CICs (Solution architects) tightly and support customers and CIC Solution Engineers in planning of big networks
- Support CICs to setup customer networks with their end-devices and test them together with customers and partners
Your Profile:
- Degree in computer science or equivalent in practice acquired knowledge
- Professional experience in network technology, network protocols, IP routing, WLAN
- Knowledge of Hirschmann products preferable
- Troubleshooting experience
- Training experience
- Good written and spoken English
- Ability to work under pressure
- Fast understanding of complex issues
Do you want to take responsibility?
Are you seeking varied opportunities?
Would you like to work with flat hierarchies in an international environment?
Are you seeking varied opportunities?
Would you like to work with flat hierarchies in an international environment?
Then apply now! Become part of our global business and benefit from a diverse range of tasks, attractive remuneration systems, flexible working time models and excellent career opportunities.
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