Job description

Property Management: The Yardi Support role will be responsible for ensuring the company’s associates are provided with the proper support and training to be successful in using the Yardi system.

Client Service: The Yardi Support is responsible for ensuring the delivery of excellent client service.

Requirements

Education/Training

• Bachelor’s Degree in Information Technology, Engineering or equivalent experience in the property management industry
• Two years of Yardi Voyager 6/7s and/or Genesis2 application experience is required

Experience/Skills

• Exceptional customer support skills
• An understanding of accounting principles and the ability to work with the Accounting Department to resolve concerns
• Solid project management and organizational skills
• Self-motivated and able to work with minimal direction in a fast-paced environment
• Strong interpersonal skills with the ability to interact and relate effectively, productively, and positively with others
• Knowledge of Equal Housing Opportunity (EHO) requirements and applicable program regulations

Special Requirements

• Positive attitude and exceptional customer support
• An understanding of accounting principles and the ability to work with the Accounting Department to resolve concerns
• Solid project management and organizational skills
• Self-motivated and able to work with minimal direction in a fast-paced environment
• Strong interpersonal skills with the ability to interact and relate effectively, productively, and positively with others
• Strong attention to detail
• Experience in accounting, bookkeeping, accounts payable
• Ability to operate basic office equipment
• Skills in time management, organization, problem solving, and judgment
• Keen attention to detail and accuracy
• Strong written and verbal communication skills
• Stress tolerance in a fast-paced environment
• Ability to lift up to 20 pounds

Essential Functions for the Yardi Support

• Provide end-user support by responding to questions related to Yardi property management inquiries via ticketing system, email and/or phone
• Manage cases in support ticketing system
• Identify and troubleshoot issues with the Yardi system
• Review existing user profiles to determine whether user has appropriate access and permissions for their role
• Perform system, business, and end-user process reviews to identify inefficiencies and make sound recommendations to internal clients and end-users that enable improved productivity
• Identify repeat requests and perform root cause analysis and recommend solutions to reduce repetitive requests
• Make recommendations to resolve access issues and ensure proper segregation of duties; implement changes while ensuring all changes impacting users are communicated in a timely fashion
• Prepare documentation to support system administrative functions, procedures and processes, including but not limited to the following:
• Set up new user accounts
• Modify and terminate access
• Reset passwords
• Perform periodic system access review
• Create FAQs that document historical Yardi issues and resolutions
• Conduct training to support operations and site staff
• Implement processes and protocols for monitoring or initiating system interfaces with a multitude of applications
• Travel as needed to support site staff in training
• This is a full-time position. Work from home and office (1/2 time)

Other Expectations

Dress Code: Professional

Contacts/Liaisons: The Yardi Support will communicate regularly with all necessary HGPS employees, COO, Controller, Director of Accounting, Property Accountants, Vice President of Property Services, Area Manager, Regional Manager, regulatory agency personnel, community leaders, residents, corporate staff, property management staff, lenders, legal counsel, vendors, other site staff and other individuals as necessary or appropriate to fulfill the responsibilities of the position.

Job Type: Full-time

Schedule:

• 8 hour shift

Work Location: Remote

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