Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

The People Analytics team is growing quickly as we scale insights to all roles across the company. Join a highly-skilled team to collaborate with and develop unique solutions. This role will have the opportunity to lead the persona-based strategy of leveraging Workday dashboards and creating a one-stop experience for each of our key customer groups.

They will need to partner with COEs and our Functional / Regional partners to ensure we are delivering on the right business questions. They will need to partner with our People Systems team to ensure we align on key business processes and security strategies. They will also need to partner with our People Analytics team to ensure alignment with other persona-based dashboards outside of Workday, as well as understanding frequent data requests.

They will also be responsible for marketing these dashboard products, finding opportunities to highlight these in employee communications and connecting to our broader People Strategy. They will need to review utilization and hold focus groups to get feedback on making these dashboards more intuitive and helpful.

This role is an opportunity for a highly-motivated individual to develop a vision and leave their mark in helping Visa retain and grow its competitive advantage in talent. The ideal candidate will have strong strategic, analytical, consultative, and communication skills and will thrive managing concurrent projects while working with a cross-functional team to drive outcomes. We are looking for someone who enjoys operating in ambiguity and uses creativity to overcome challenges.

Primary responsibilities include:

• Ownership of persona-based Workday Dashboards, creating the vision of what should be kept in Workday, and what should be shared in other Dashboard products and tools across Visa
• Helping develop ServiceNow knowledge articles helping describe the tools available and how to leverage our Workday Dashboards
• Provide requirements to People Systems regarding security needs to deploy dashboards, and source opportunities to link key business processes in frequently used dashboards
• Partner with COEs to align on requirements and embed the dashboards in program communications
• Conduct trainings and product demonstrations to educate users on Dashboard capabilities
• Hold focus groups to collect feedback from volunteers within our personas
• Review utilization and frequent data requests to continue to evolve deliverables in the dashboards
• Acting as an internal consultant by understanding business needs, scoping data requests, synthesizing insights, and recommending solutions to key business partners in collaboration with other members of the people analytics team
• Managing multiple concurrent projects that require inputs from cross-functional stakeholders while balancing impact on business needs
• Leveraging tools, such as Workday, ServiceNow, Powerpoint, and Excel to develop solutions and conduct research
• Communicating roadmaps of new personas or new features that are planned to be developed

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.