Job description
Job Description:
Role Summary/Purpose:
Pets Best, a Synchrony solution, is a leading pet insurance brand building the future of pet health and financial solutions. Our mission is to ensure pet parents are financially prepared to care for their pets.
The VP, Digital Product role will manage the team responsible for driving overall business objectives through user experience innovation and best in class optimization. The ideal candidate can demonstrate deep experience bringing to market intuitive and delightful web and mobile digital experiences that serve customers. This individual will be responsible for managing a team of product owners while working cross-functionally with IT, Operations, and Business Development functions, while maintaining a firm understanding of the competitive landscape to inform decision making and prioritization.
We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.
Essential Responsibilities
Lead a team that can include product owners, designers, and business analysts
Own the product roadmap for consumer facing applications (both pre-and post-purchase) with clear and compelling business requirements
Develop a dashboard and metrics to communicate leading indicators and track progress against key goals and objectives
Understand customer and partner journeys and develop insights that help inform features, functionality, and future improvements across the business
Clarify business needs and translate requirements into UI/UX
Ability to convert business requirements into technical stories and acceptance criteria in JIRA
Collaborate with internal and external partners to implement new feature/functionality enhancements
Design, implement, and analyze AB test result to guide effective decision making
Build a strong cross-functional network and foster close working relationships with internal stakeholders
Present learnings and recommendations to internal and external business partners
Identify market needs and propose new functionality based on competitive research and sound analytics
Understand consumer and digital marketing trends, consumer purchase cycles and best practices in UX and development
Excellent communication skills, both verbal and written
Proactively engage with Compliance and Legal to ensure adherence with all external and internal compliance and regulatory requirements.
Perform other duties and/or special projects as assigned
Qualifications/Requirements :
Bachelor's degree OR in lieu of degree; high school diploma/GED and 7+ years of Digital Project and/or Product Management experience
A minimum of 5 years of product management experience, in agile development, focused on consumer facing web and mobile applications
Desired Characteristics:
Experience working on consumer facing web and mobile experiences
An understanding of API products and technology
Familiarity with current digital design standards and user experiences
Demonstrated project and product management skills with strong attention to detail
Flexible, high energy, self-starter with an emphasis on action
Able to work in a fast-paced environment and manage multiple projects with little supervision
Able to build consensus across cross functional teams and matrix organizations, strong communication skills
Familiarity and experience working with technical teams in an agile development process, including the use of agile tools (JIRA, Confluence)
Training in scaled agile framework (SAFe) and/or Certified Scrum Product Owner (CSPO) certification
High PC proficiency (MS Office, Teams, PowerPoint, etc)
Grade/Level: 12
The salary range for this position is 85,000.00 - 170,000.00 USD Annual
Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.
Eligibility Requirements:
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test and submit to a background investigation as part of the onboarding process
You must be able to satisfy the requirements of Section 1033(E) Of the Violent Crime Control and Law Enforcement Act Of 1994
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Our Commitment:
When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.
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