Job description

• 2210616

Job Clinical Support
Primary Location TN-Nashville-New Light Imaging Hillsboro
Organization VIS Pt Svcs - Hillsboro 119861
Shift First Shift
JOB CODE INFORMATION:

• Title: Lead Patient Services Coord
• Job Code: 8908
• Job Stream Description: Support/Technical
• Title: Lead Patient Services Coord
• Job Code: 8908
• Job Stream Description: Support/Technical

JOB SUMMARY:
The Lead Patient Service Coordinator provides clerical and administrative services to the Vanderbilt Lung Screening Program (VLSP) Practitioner by assisting patients with incoming calls about the program, scheduling lung screening exams and follow-up appointments, providing insurance/pre-auth support, tracking follow-up care, data entry into software tracking programs, and serving as a positive and helpful resource to patients for lung care navigation. This position will have dual reporting lines to the NLI Front Desk Manager and the VLSP Practitioner.
KEY RESPONSIBILITIES:

• 1. Accept incoming calls from potential patients2. Schedule/reschedule lung cancer screening exams3. Check schedule in advance and contact patients to confirm LCS qualifications/insurance4. Request orders from providers, check orders for accuracy5. Arrange peer-to-peer pre-auth calls with APC6. Track follow-up imaging and appointment compliance7. Contact cancellations/no-shows for rescheduling8. Print/mail result/reminder/now-show letters
• 9. Arrange referrals and track appointment compliance with Lung Nodule Clinic, follow-up diagnostic testing for incidental findings10. Data entry to LungView for ACR compliance and research11. Track procedures completed and cancer diagnoses; enter pathology reports to LungView12. Follow-up with patients on smoking cessation plans, referrals to Quitline and research13. Assist with administrative/clerical needs of future research projects14. Other duties identified to assist the VLSP Practitioner achieve a high level of program efficiency and productivity

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*TECHNICAL CAPABILITIES:*
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CORE ACCOUNTABILITIES:**
*CORE CAPABILITIES:*
SUPPORTING COLLEAGUES (S4):

• Develops Self and Others: Invests time, energy and enthusiasm in developing self/others to help improve performance and gain knowledge in new areas.
• Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.
• Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences.

DELIVERING EXCELLENT SERVICES (S4):

• Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.
• Solves Complex Problems Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.
• Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness.

ENSURING HIGH QUALITY (S4):

• Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.
• Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them.
• Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring.

MANAGING RESOURCES EFFECTIVELY (S4):

• Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.
• Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.
• Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities.

FOSTERING INNOVATION (S4):

• Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.
• Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges
• Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

High School Diploma or GED (or equivalent experience) and 3 years • Minimum three (3) years of administrative experience, including one year with a health care organization• Strong computer skills, especially Outlook and MSOffice• Able to work unsupervised, meet deadlines, and maintain patient tracking systems updated in a timely manner
Licensure, Certification, and/or Registration (LCR):
Additional Qualification Information:

• Proficient with healthcare industry standards and E.H.R. usage

Physical Requirements/Strengths needed & Physical Demands:

• Light Work category requiring exertion up to 20 lbs. of force occasionally and uses negligible amounts of force to move objects.

Movement

• Occasional: Standing: Remaining on one's feet without moving.
• Occasional: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another
• Occasional: Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device.
• Occasional: Push/Pull: Exerting force to move objects away from or toward.
• Occasional: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles
• Occasional: Crouching/Squatting: Bending body downward and forward by bending legs and spine.Reaching above shoulders: Extending arms in any direction above shoulders.
• Frequent: Sitting: Remaining in seated position
• Frequent: Walking: Moving about on foot.
• Frequent: Reaching below shoulders: Extending arms in any direction below shoulders.
• Frequent: Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands.
• Frequent: Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation.
• Frequent: Bimanual Dexterity: Requiring the use of both hands.
• Continuous: Balancing: Maintaining body equilibrium to prevent falling when walking, standing, crouching or maneuvering self, patient and equipment simultaneously while working in large and small spaces

Sensory

• Continuous: Communication: Expressing or exchanging written/verbal/electronic information.
• Continuous: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information
• Continuous: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.

Environmental Conditions

Job Type: Full-time

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