Verification Specialist (Eastern & Central Time Zones)
Job description
Do you relate well to a wide variety of people, always display a positive attitude, and are committed to excellence? Do you also like talking on the phone and entering data into the computer?
If your answer is “YES!” then apply to join our team today as a full-time Verification Specialist.
This is a dynamic position where you will learn the entire suite of our verification products and background screening services. When you verify employment, education and credential history it allows our clients to make informed hiring decisions.
In this role you will:
- Demonstrate strong communication skills and the ability to multi-task in our fast-paced environment.
- Leverage your accountability and attention to detail as well as your strong research skills to solve problems in a professional manner
- Apply your high degree of accuracy to verify employment, education, and credential/license requests from our clients, and enter responses into our web-based proprietary software system.
- Assure that all information is properly sourced and processed accurately in a timely manner.
- Work collaboratively with other team members Your essential responsibilities
- Handle high volume of incoming verifications requests
- Make frequent outgoing phone calls
- Determine appropriate verification sources
- Accurately record information in our proprietary software
- Communicate effectively via telephone, email, and fax
- Effective use of the internet, MS Word, Excel, Outlook and other software
- Retrieve additional information as needed
- Able to work on computer for 90% of the work day
- Maintain a positive attitude even when a call does not result in a successful outcome
Your qualifications:
- High School Diploma or equivalent
- Must be able to pass a background check and drug screening
- Experience in making outgoing phone calls
- Use of the Internet including use of multiple browsers and search engines – advanced experience required
- Microsoft Outlook, Word, and Excel – intermediate experience required, advanced experience a plus
- Excellent written and verbal communication skills
- Well organized, able to prioritize, and efficiently work under high volume conditions
- Have a sense of urgency in your work and a high regard of attention to detail
- Typing – minimum 40 wpm
- Spanish speaking is not required, but is a plus
Remote work qualifications
- Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
- A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection.
- A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
- The desire and ability to work and communicate with other team members via chat, webcam, etc.
- H-1B Visa Sponsorship Not Available for this role.
Our perks
- Paid time off, paid holidays, and paid volunteer days
- Paid employee healthcare and life insurance beginning on your first day with us!
- 401K with up to a 4% employer match
- A welcoming team and casual dress code
About Employment Screening Resources
ESR has earned accreditation issued by the National Association of Professional Background
Screeners, Background Screening Credentialing Council by demonstrating competency and
compliance related to critical policies and procedures in areas such as consumer privacy and client
education.
About ClearStar
ClearStar is a leader in background and medical screening technology, developing innovative
products that have helped companies hire smarter for more than 25 years. The company has
expanded quickly in size and capability, and you can be a part of it.
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